Worst company ever

Worst company I ever dealt with. I have 2x Telkom contracts through Mondo. My second contract isn't even 2 weeks old. The Hisense Infinity just died and I can't switch it on. After phoning Mondo and they advised me to go to Telkom so I did only to be advised that I should contact Mondo. Again I phoned Mondo where the gentleman on the kther line made me repeat myself on several occasion. I asked to talk to a manager who advised to call me back in 2 minutes well 7hours later and no call as yet. Come month end and they are first to deduct their money's from my account for a phone not even working. I would not advise any to get a contract through Mondo