SG
Sanele G

1 reviews | Active since Oct 2016

26 Oct 2016, 11:32

Worst call centre ever

<p>I was recently called by a consultant from Mondo offering me a data plan, which stated that I would get a total value of 15 gigs plus 500MB extra. I was also told that Mondo would call me to arrange a date for delivery. To my surprise, I recieved an sms saying I must now call Mondo to arrange a delivery date and debit order date. I then tried calling Mondo, and I have spent about R200 on airtime, calling and being put on hold everytime. I have also sent the customer service three messages with no reply. Mondo has also started debiting my account for something that I haven't recieved yet.</p> <p> </p> <p>I would like to cancel this contract, since I am still within my rights, beacuse I haven't recieved or signed for any package yet. I can't get into business with a company that doesn't value me as a customer.</p> <p>I would like Mondo to please call me so we can arrange cancellation.</p>

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Replies (3)
Mondo
Mondo's reply26 Oct 2016, 12:12
Official

Good day Sanele,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

***

Best regards,

SG
Sanele G's update02 Nov 2016, 22:18
Reviewer Update

Thank you Mondo for the timeous response to my complaint, and for all the help and understanding I recieved from the consultant who helped me, Kimona. My modem is working, with no issues at all. Thank you again.

Now just please work on your call centre.

Mondo
Mondo's reply11 Jan 2023, 14:20
Official


Best regards,