MR
MC Ram's
1 reviews | Active since Feb 2019
20 Dec 2021, 14:14
Worst.
The worst. I made an online application 7months ago, they deducted the admin fee R220 and i never received the device i app**** for. Even then i kept trying to call to make another order but i still don't get any help from them. 2months ago i made an online application and they never called back
Helpful (0)
Replies (10)0
Replies (10)
Mondo's replyOfficial
20 Dec 2021, 14:30Good day,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO163148
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO163148
Regards,
The Mondo Team
Mondo's reply20 Dec 2021, 14:30
Official
Good day,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO163148
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO163148
Regards,
The Mondo Team
MR
MC Ram's's updateReviewer Update
22 Dec 2021, 12:08And how long does that take exactly?
MR
MC Ram's's update22 Dec 2021, 12:08
Reviewer Update
And how long does that take exactly?
Mondo's replyOfficial
22 Dec 2021, 12:10Hi MC,
Trust you are well
Please note that an agent will contact you as soon as we have feedback on your query.
Regards,
The Mondo Team
Trust you are well
Please note that an agent will contact you as soon as we have feedback on your query.
Regards,
The Mondo Team
Mondo's reply22 Dec 2021, 12:10
Official
Hi MC,
Trust you are well
Please note that an agent will contact you as soon as we have feedback on your query.
Regards,
The Mondo Team
Trust you are well
Please note that an agent will contact you as soon as we have feedback on your query.
Regards,
The Mondo Team
MR
MC Ram's's updateReviewer Update
23 Dec 2021, 17:43I've been told that three months ago , and even months ago i waited for a call from your agent. They never call. I made an online application on the 1st of December and I'm still waiting even now. Getting information from the computer using an ID doesn't take days y'all just bad at it
MR
MC Ram's's update23 Dec 2021, 17:43
Reviewer Update
I've been told that three months ago , and even months ago i waited for a call from your agent. They never call. I made an online application on the 1st of December and I'm still waiting even now. Getting information from the computer using an ID doesn't take days y'all just bad at it
Mondo's replyOfficial
28 Dec 2021, 15:45Good day,
Please note that your Telkom application was cancelled and we have escalated a refund request, of the admin fee, to our finance department.
Kindly advise which network your query is related to for the application which you have made on 01-12-2021.
Regards,
The Mondo Team
Please note that your Telkom application was cancelled and we have escalated a refund request, of the admin fee, to our finance department.
Kindly advise which network your query is related to for the application which you have made on 01-12-2021.
Regards,
The Mondo Team
Mondo's reply28 Dec 2021, 15:45
Official
Good day,
Please note that your Telkom application was cancelled and we have escalated a refund request, of the admin fee, to our finance department.
Kindly advise which network your query is related to for the application which you have made on 01-12-2021.
Regards,
The Mondo Team
Please note that your Telkom application was cancelled and we have escalated a refund request, of the admin fee, to our finance department.
Kindly advise which network your query is related to for the application which you have made on 01-12-2021.
Regards,
The Mondo Team
MR
MC Ram's's updateReviewer Update
28 Dec 2021, 18:56It is for Vodacom device Samsung a52s for R299 per month and even when i check it online for application status it says i must wait for agent to call and since then I've been waiting
MR
MC Ram's's update28 Dec 2021, 18:56
Reviewer Update
It is for Vodacom device Samsung a52s for R299 per month and even when i check it online for application status it says i must wait for agent to call and since then I've been waiting
MR
MC Ram's's updateReviewer Update
29 Dec 2021, 09:40Processing
Delivery*
Activation
In Progress - Sales Agent will be in contact
* Delivery only applicable on new devices and SIM cards.
Last Update: 01 December 2021 at 06:06
Delivery*
Activation
In Progress - Sales Agent will be in contact
* Delivery only applicable on new devices and SIM cards.
Last Update: 01 December 2021 at 06:06
MR
MC Ram's's update29 Dec 2021, 09:40
Reviewer Update
Processing
Delivery*
Activation
In Progress - Sales Agent will be in contact
* Delivery only applicable on new devices and SIM cards.
Last Update: 01 December 2021 at 06:06
Delivery*
Activation
In Progress - Sales Agent will be in contact
* Delivery only applicable on new devices and SIM cards.
Last Update: 01 December 2021 at 06:06
Mondo's replyOfficial
29 Dec 2021, 09:46Good day MC ,
Trust you are well
Please note that an agent will contact you for assistance.
Regards,
The Mondo Team
Trust you are well
Please note that an agent will contact you for assistance.
Regards,
The Mondo Team
Mondo's reply29 Dec 2021, 09:46
Official
Good day MC ,
Trust you are well
Please note that an agent will contact you for assistance.
Regards,
The Mondo Team
Trust you are well
Please note that an agent will contact you for assistance.
Regards,
The Mondo Team
MR
MC Ram's's updateReviewer Update
29 Dec 2021, 10:15When? You said that last week. And i also got that when i app**** 4 weeks ago. So when should i expect that call
MR
MC Ram's's update29 Dec 2021, 10:15
Reviewer Update
When? You said that last week. And i also got that when i app**** 4 weeks ago. So when should i expect that call
Mondo's replyOfficial
29 Dec 2021, 12:42Good day,
Please note that the Vodacom application was done by LIKE MINDS and not Mondo.
Kindly note that we will send your the above company's contact number shortly.
Your query will now be closed.
Regards,
The Mondo Team
Please note that the Vodacom application was done by LIKE MINDS and not Mondo.
Kindly note that we will send your the above company's contact number shortly.
Your query will now be closed.
Regards,
The Mondo Team
Mondo's reply29 Dec 2021, 12:42
Official
Good day,
Please note that the Vodacom application was done by LIKE MINDS and not Mondo.
Kindly note that we will send your the above company's contact number shortly.
Your query will now be closed.
Regards,
The Mondo Team
Please note that the Vodacom application was done by LIKE MINDS and not Mondo.
Kindly note that we will send your the above company's contact number shortly.
Your query will now be closed.
Regards,
The Mondo Team