AM
Amanda M
1 reviews | Active since May 2022
28 Jun 2022, 08:33
Worse service ever
Took a contract with them partned with telkom know that i have a problem thats not even my fault when i call them they say they cant help worse decision ever
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
28 Jun 2022, 08:42Good day Amanda,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO244102
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO244102
Regards,
The Mondo Team
Mondo's reply28 Jun 2022, 08:42
Official
Good day Amanda,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO244102
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO244102
Regards,
The Mondo Team
Mondo's replyOfficial
30 Jun 2022, 13:08Hi Amanda,
Trust you are well.
As per our telephonic discussion, please note that your monthly subscription is R199 per month.
Upon viewing the Telkom system, your line was not suspended. Therefore, you will be able to utilize the data.
Kindly note that your debit will go off your account at the end of July.
Should you not be able to connect to your data sim, you may contact Telkom Technical Support on 10210 from any Telkom number.
The debit that went off your account in May, was for an admin fee for this application.
Telkom Customer Care: 081180 or ***
Your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
As per our telephonic discussion, please note that your monthly subscription is R199 per month.
Upon viewing the Telkom system, your line was not suspended. Therefore, you will be able to utilize the data.
Kindly note that your debit will go off your account at the end of July.
Should you not be able to connect to your data sim, you may contact Telkom Technical Support on 10210 from any Telkom number.
The debit that went off your account in May, was for an admin fee for this application.
Telkom Customer Care: 081180 or ***
Your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply30 Jun 2022, 13:08
Official
Hi Amanda,
Trust you are well.
As per our telephonic discussion, please note that your monthly subscription is R199 per month.
Upon viewing the Telkom system, your line was not suspended. Therefore, you will be able to utilize the data.
Kindly note that your debit will go off your account at the end of July.
Should you not be able to connect to your data sim, you may contact Telkom Technical Support on 10210 from any Telkom number.
The debit that went off your account in May, was for an admin fee for this application.
Telkom Customer Care: 081180 or ***
Your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
As per our telephonic discussion, please note that your monthly subscription is R199 per month.
Upon viewing the Telkom system, your line was not suspended. Therefore, you will be able to utilize the data.
Kindly note that your debit will go off your account at the end of July.
Should you not be able to connect to your data sim, you may contact Telkom Technical Support on 10210 from any Telkom number.
The debit that went off your account in May, was for an admin fee for this application.
Telkom Customer Care: 081180 or ***
Your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team