WS
Wanda S

1 reviews | Active since May 2011

21 May 2015, 14:03

Worse company to deal with EVER!!!

I've cancelled a Vodacom Tab 3G contact on the 07.05.2015 Reference nr 55291.<br> They said that the device will be picked up in 10 working days but by no surprise this didn't happen. <br> In this 10 day I've send Mondo 5th e-mails were as no one even bothered to reply or follow up with a call. I've changed the pick up address but only to speak to RAM on the 18th and find out that they never received any info about the change in address. The arrangement was made that the device will be picked up on the 19th but we now at the 20th and still the device is not collected. When spoken to RAM they want a pick up number. Needless to say I phoned Mondo and no one can give me a pick up number? I've mail Mondo and no one respond to any mails. Well done Mondo on a ****py service and definitely losing a potential customer and definitely a not any recommendations from my side. Wow worse company to deal with EVER!!! No one can give you information you need but wow quick to sell something.<br> I need a pick up number ASAP for me to speak to RAM as Mondo is not competent to this.

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Replies (1)
Mondo
Mondo's reply21 May 2015, 14:25
Official
Hello wdmst,

Thank you for writing your report. We value your feedback.

We are currently investigating your collection query and will provide feedback asap.

Regards,

Mondo Support