Worse company ever
Worse company ever. I app**** for contract 4 weeks ago and was approved and then the stories came that delivery will take place soon and then 2 weeks later I had to call as still no phone and then I got told no stock but will happen in week to come. Then 3 weeks later call again and then got told still no stock and now 4 weeks later i call and get told contract has been cancelled. Why do this company even exist if they cannot provide a service just to waste my time and money
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Replies (3)0
Replies (3)
Mondo's replyOfficial
14 Oct 2021, 15:50Hi Vangie,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO143642
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO143642
Regards,
The Mondo Team
Mondo's reply14 Oct 2021, 15:50
Official
Hi Vangie,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO143642
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO143642
Regards,
The Mondo Team
Mondo's replyOfficial
18 Oct 2021, 10:28Hi Vangie,
Trust you are well.
As discussed with Mondo, please note that your query has been escalated to the sales team for urgent assistance.
Kindly note that you will receive a callback within today or tomorrow.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that your query has been escalated to the sales team for urgent assistance.
Kindly note that you will receive a callback within today or tomorrow.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply18 Oct 2021, 10:28
Official
Hi Vangie,
Trust you are well.
As discussed with Mondo, please note that your query has been escalated to the sales team for urgent assistance.
Kindly note that you will receive a callback within today or tomorrow.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that your query has been escalated to the sales team for urgent assistance.
Kindly note that you will receive a callback within today or tomorrow.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
31 Jan 2022, 08:24Hi Vangie,
Trust you are well.
Please note that the recent MTN application which was done by Mondo was declined.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
We do apologize for the delayed response.
Regards,
The Mondo Team
Trust you are well.
Please note that the recent MTN application which was done by Mondo was declined.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
We do apologize for the delayed response.
Regards,
The Mondo Team
Mondo's reply31 Jan 2022, 08:24
Official
Hi Vangie,
Trust you are well.
Please note that the recent MTN application which was done by Mondo was declined.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
We do apologize for the delayed response.
Regards,
The Mondo Team
Trust you are well.
Please note that the recent MTN application which was done by Mondo was declined.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
We do apologize for the delayed response.
Regards,
The Mondo Team