EC
Elana C
1 reviews | Active since Oct 2021
14 Oct 2021, 13:17
Won't recommend anyone to ur group
Not what I expected at all,1 told me about a phone I qualify for,when it came was the same brand not the 1 that was mentioned to me,then 2nd I waited almost a week for my sim to get activated,and up until now the 2nd sim still not activated and I made numerous calls no 1 til now phoned me 😔
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
14 Oct 2021, 13:31Hi Elana,
Thank you for taking the time to write to us about your Telkom activation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO143571
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom activation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO143571
Regards,
The Mondo Team
Mondo's reply14 Oct 2021, 13:31
Official
Hi Elana,
Thank you for taking the time to write to us about your Telkom activation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO143571
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom activation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO143571
Regards,
The Mondo Team
Mondo's replyOfficial
18 Oct 2021, 12:51Hi Elana,
Trust you are well.
Please note that an urgent activation request for your second SIM card has been escalated to our Telkom activations team.
Once activation is done, we will update you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that an urgent activation request for your second SIM card has been escalated to our Telkom activations team.
Once activation is done, we will update you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply18 Oct 2021, 12:51
Official
Hi Elana,
Trust you are well.
Please note that an urgent activation request for your second SIM card has been escalated to our Telkom activations team.
Once activation is done, we will update you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that an urgent activation request for your second SIM card has been escalated to our Telkom activations team.
Once activation is done, we will update you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
18 Oct 2021, 15:14Hi Elana,
Trust you are well.
As discussed with Nicole, please note that your Telkom SIM has been activated.
Kindly remove the SIM card from your device for 20 - 30 minutes, re-insert into your device and you will receive connectivity.
Due to the inconveniences caused, we will refund you 3 months subscription for the device deal.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your Telkom SIM has been activated.
Kindly remove the SIM card from your device for 20 - 30 minutes, re-insert into your device and you will receive connectivity.
Due to the inconveniences caused, we will refund you 3 months subscription for the device deal.
Regards,
The Mondo Team
Mondo's reply18 Oct 2021, 15:14
Official
Hi Elana,
Trust you are well.
As discussed with Nicole, please note that your Telkom SIM has been activated.
Kindly remove the SIM card from your device for 20 - 30 minutes, re-insert into your device and you will receive connectivity.
Due to the inconveniences caused, we will refund you 3 months subscription for the device deal.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your Telkom SIM has been activated.
Kindly remove the SIM card from your device for 20 - 30 minutes, re-insert into your device and you will receive connectivity.
Due to the inconveniences caused, we will refund you 3 months subscription for the device deal.
Regards,
The Mondo Team
Mondo's replyOfficial
01 Feb 2022, 15:19Hi Elana,
Trust you are well.
Please note that our finance team has confirmed that credit was processed in the month of October 2021.
If you did not receive credit of the admin fee, you may contact our customer care team for further assistance.
We do apologize for the delayed response.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that our finance team has confirmed that credit was processed in the month of October 2021.
If you did not receive credit of the admin fee, you may contact our customer care team for further assistance.
We do apologize for the delayed response.
Your query will now be closed.
Regards,
The Mondo Team
Mondo's reply01 Feb 2022, 15:19
Official
Hi Elana,
Trust you are well.
Please note that our finance team has confirmed that credit was processed in the month of October 2021.
If you did not receive credit of the admin fee, you may contact our customer care team for further assistance.
We do apologize for the delayed response.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that our finance team has confirmed that credit was processed in the month of October 2021.
If you did not receive credit of the admin fee, you may contact our customer care team for further assistance.
We do apologize for the delayed response.
Your query will now be closed.
Regards,
The Mondo Team