TA
Tasneem A
1 reviews | Active since Nov 2021
29 Nov 2021, 11:10
With holding correct information
I had made a complaint against mondo for not giving me the correct information regarding a Sim card of data for mtn. I did not receive any feed back and now I see that I have a bill for mtn of which I was told I would only pay at the end of December 2021.very disappointing I don't have funds in my account for this ans this will affect my credit score
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Mondo's replyOfficial
29 Nov 2021, 11:13Hi Tasneem,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO156202
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO156202
Regards,
The Mondo Team
Mondo's reply29 Nov 2021, 11:13
Official
Hi Tasneem,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO156202
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO156202
Regards,
The Mondo Team