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Nick O

1 reviews | Active since Jul 2022

24 Jul 2022, 17:35

Wireless router

I would strongly advise against doing any business with these people. I took out a contract for a wireless router with them through MTN, and although I cancelled well within the cancellation period (none of the promises they made about its performance were true), they kept on billing me for four months after the time and have to date not returned a cent despite promising a refund. Their customer service is nonexistent, and at no time after the first sales call did I ever feel that I was anything other than a source of income to be abused and taken advantage of.

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Replies (5)
Mondo
Mondo's reply25 Jul 2022, 08:16
Official
Good day Nick,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO253050
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply01 Aug 2022, 14:21
Official
Hi Nick,

Trust you are well.

Please note that your MTN cancellation and credit has been done.

MTN Credit Reference: SR# ***

Due to the above your query will now be closed.

Have a lovely day further.

Regards,

The Mondo Team
Mondo
Mondo's reply27 Sept 2022, 10:24
Official
Good Day Nick,

Trust you are well.

Please note that MTN has confirmed that your MTN account has been credited.

New Credit Reference Number: SR# ***

Adjustment Number - MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team
NO
Nick O's update19 Dec 2022, 12:23
Reviewer Update
You people are as ******* as you were when I took out this contract. It has been almost five months since you assured me the problem would be resolved, and I still have not seen a cent of the money you stole.
I hope that you are one day punished for the evil way you treat people.
Mondo
Mondo's reply12 Jan 2023, 13:53
Official
Hi Nick,

Trust you are well.

Please note that your MTN account was credited, therefore, you may contact MTN at *** for assistance related to the credit done last year.

Regards,

The Mondo Team