Wifi Rooter

I received a call from Mondo about 2 months ago offering me the Wifi rooter and I accepted. They promised to deliver within 2 - 5 days of which they didn't. I attempted several times for several days to contact them but the call gets cut off at 4:58 of holding. They called me again to offer me the same thing and I told Adele and she promised to sort the problem out. My account was billed and I don't have a rooter. <br> <br> They can not claim that they are out of stock as Adele confirmed that stock is available. They cannot claim that the courier company did not find me at work because when I leave work, I leave with instructions for anything to be delivered to me. <br> <br> I request that they either deliver my rooter or pay back the money that was debited.