Wifi Device Activation

I bought a Huawei wifi device online from Mondo on the 23rd of November 2018. My device was delivered on the 7th of December 2018 and was informed that activation would take place on the following Monday. That did not happen. I went to Telkom after about 3 weeks to inquire about the activation of the device and was informed by Telkom that this deal does not appear on their system. Telkom advised me that Mondo must first register my device. In January I phoned Mondo and was told that my device was not activated because their courier DSV had supp**** them with proof of delivery. I was informed that the device would be activated in 48 hours. I called Mondo again after 3 days and was instructed to switch the device off and on again. If it that did not work I was advised to contact Telkom. I went to Telkom and was informed once again that this deal and device did not appear on their system. I called Mondo again and was informed that the device would be activated but no time frame could be given. I am still unable to use the device to this day. Please assit me in getting this issue resolved. Please contact I Emily Malebana on ********** .