ZN
Zamaswazi N
1 reviews | Active since Oct 2020
25 Oct 2022, 10:26
Wifi - charged for a product I am not using
I entered into a home Wi-Fi contract with MTN And Mondo mid July. The router was delivered however it was not connecting at home. I called MTN several times requesting for assistance and the router never worked. I cancelled the contract on the 8th day after delivery and i was informed that I will not be debited if I cancel within 10 days.
Today it is almost 4 months and I am still being debited a lot of money on a monthly basis for a product I never used. I’ve been constantly following up for my money to be refunded and to stop debiting my account and they constantly tell me to keep on waiting. I’ve spoken to 3 various consultants and still not assisted.
Hello Peter team, please assist me in resolving this matter.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
25 Oct 2022, 10:31Hi Zamaswazi ,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO290719
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO290719
Regards,
The Mondo Team
Mondo's reply25 Oct 2022, 10:31
Official
Hi Zamaswazi ,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO290719
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO290719
Regards,
The Mondo Team
ZN
Zamaswazi N's updateReviewer Update
01 Nov 2022, 20:03Good day, I am still waiting for your customer care consultant to get back to me. I called Mondo again and the contract is still not cancelled. This is pure theft and I’ll take legal actions when I am not reimbursed all my money!!!
ZN
Zamaswazi N's update01 Nov 2022, 20:03
Reviewer Update
Good day, I am still waiting for your customer care consultant to get back to me. I called Mondo again and the contract is still not cancelled. This is pure theft and I’ll take legal actions when I am not reimbursed all my money!!!
Mondo's replyOfficial
03 Nov 2022, 09:53Hi Zamaswazi,
Trust you are well.
As discussed with our team, please note that the MTN contract was cancelled and an urgent credit request has been sent to MTN.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
As discussed with our team, please note that the MTN contract was cancelled and an urgent credit request has been sent to MTN.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay.
Have a good day further.
Regards,
The Mondo Team
Mondo's reply03 Nov 2022, 09:53
Official
Hi Zamaswazi,
Trust you are well.
As discussed with our team, please note that the MTN contract was cancelled and an urgent credit request has been sent to MTN.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
As discussed with our team, please note that the MTN contract was cancelled and an urgent credit request has been sent to MTN.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay.
Have a good day further.
Regards,
The Mondo Team
Mondo's replyOfficial
12 Dec 2022, 13:35Good Day,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply12 Dec 2022, 13:35
Official
Good Day,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
ZN
Zamaswazi N's updateReviewer Update
12 Dec 2022, 14:10Thank you for finally stopping to take money out of my account for a product I’ve never used. I am still battling to receive my money back for the 5 months you’ve been taking money out of my account. I’ve been calling the Mondo team and I keep on being redirected to take it up with MTN for my refund to be paid out and I am not being assisted by MTN. Now I need to suffer to get my money back after having to fight for you guys to stop debiting my account.
I am extremely disappointed in this brand. I would never recommend it to anyone.
I am extremely disappointed in this brand. I would never recommend it to anyone.
ZN
Zamaswazi N's update12 Dec 2022, 14:10
Reviewer Update
Thank you for finally stopping to take money out of my account for a product I’ve never used. I am still battling to receive my money back for the 5 months you’ve been taking money out of my account. I’ve been calling the Mondo team and I keep on being redirected to take it up with MTN for my refund to be paid out and I am not being assisted by MTN. Now I need to suffer to get my money back after having to fight for you guys to stop debiting my account.
I am extremely disappointed in this brand. I would never recommend it to anyone.
I am extremely disappointed in this brand. I would never recommend it to anyone.
Mondo's replyOfficial
12 Jan 2023, 13:23Hi Zamaswazi,
Trust you are well.
You are welcome.
You can contact MTN on *** for assistance with the credit to be moved to your bank account.
We do apologize for the level of service that you have received.
This will be raised and addressed with the relevant department.
Regards,
The Mondo Team
Trust you are well.
You are welcome.
You can contact MTN on *** for assistance with the credit to be moved to your bank account.
We do apologize for the level of service that you have received.
This will be raised and addressed with the relevant department.
Regards,
The Mondo Team
Mondo's reply12 Jan 2023, 13:23
Official
Hi Zamaswazi,
Trust you are well.
You are welcome.
You can contact MTN on *** for assistance with the credit to be moved to your bank account.
We do apologize for the level of service that you have received.
This will be raised and addressed with the relevant department.
Regards,
The Mondo Team
Trust you are well.
You are welcome.
You can contact MTN on *** for assistance with the credit to be moved to your bank account.
We do apologize for the level of service that you have received.
This will be raised and addressed with the relevant department.
Regards,
The Mondo Team