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FLORIS B
1 reviews | Active since Sept 2021
01 Sept 2021, 08:40
Wifi
Wifi product no use to me because there are no signal in our area and they still sold this package to us. I am very unhappy and they need to cancel this contract and collect their product asap The sales department do not even see on system the signal strenght in our area. I went to a Telkom shop and they showed me in our area for about 100 km radius no signal They do not even know where is Stormsriver or Tsitsikamma Very unprofessional
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
01 Sept 2021, 08:45Hi Floris,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133912
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133912
Regards,
The Mondo Team
Mondo's reply01 Sept 2021, 08:45
Official
Hi Floris,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133912
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133912
Regards,
The Mondo Team
Mondo's replyOfficial
01 Sept 2021, 16:03Hi Floris,
Trust you are well.
As discussed with Nicole, please note that an urgent collection and cancellation has been sent to the relevant department.
DSV will be in contact with you in order to set an appointment for collection.
Kindly note that both lines which was activated, will be submitted for a cancellation.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that an urgent collection and cancellation has been sent to the relevant department.
DSV will be in contact with you in order to set an appointment for collection.
Kindly note that both lines which was activated, will be submitted for a cancellation.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply01 Sept 2021, 16:03
Official
Hi Floris,
Trust you are well.
As discussed with Nicole, please note that an urgent collection and cancellation has been sent to the relevant department.
DSV will be in contact with you in order to set an appointment for collection.
Kindly note that both lines which was activated, will be submitted for a cancellation.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that an urgent collection and cancellation has been sent to the relevant department.
DSV will be in contact with you in order to set an appointment for collection.
Kindly note that both lines which was activated, will be submitted for a cancellation.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's replyOfficial
02 Sept 2021, 10:25Hi Floris,
Trust you are well.
Please note that the SIM only deal has been cancelled.
Kindly note that collection for the second line is in progress and once the order is returned, a cancellation will be submitted.
We will keep you updated.
Regards,
The Mondo Team
Trust you are well.
Please note that the SIM only deal has been cancelled.
Kindly note that collection for the second line is in progress and once the order is returned, a cancellation will be submitted.
We will keep you updated.
Regards,
The Mondo Team
Mondo's reply02 Sept 2021, 10:25
Official
Hi Floris,
Trust you are well.
Please note that the SIM only deal has been cancelled.
Kindly note that collection for the second line is in progress and once the order is returned, a cancellation will be submitted.
We will keep you updated.
Regards,
The Mondo Team
Trust you are well.
Please note that the SIM only deal has been cancelled.
Kindly note that collection for the second line is in progress and once the order is returned, a cancellation will be submitted.
We will keep you updated.
Regards,
The Mondo Team