Who's Who : MTN > Buymondo MTN > Rewards

I have rarely experienced such inefficiency. MTN use Buymondo MTN to do telephone upgrades but then the wheels fall off. I have spent 4 weeks trying to get an upgrade (that took 30 minutes to activate) cancelled. MTN advise Mondo must do whatever, and Mondo advise MTN is not responding to emails and calls logged.

Also consider this: * Mondo cannot email a customer the offer made by phone - really? * Mondo calls are responded to rapidly by auto answer but such emails do not contain a number to call so very difficult to get hold of. * Call numbers issued by one party are not recognized or accessible by the other party. * Policy dictates that there is no single point of contact for a MTN customer to get a problem resolved. Policy dictates that customers are sent from pillar to post.

I have reached the stage that I will not believe one word said to me by phone from any person at MTN, nor will I ever accept another phone offer from MTN. This is not the first problem with MTN where phone upgrades do not materialize as promised.