Who takes the blame: Mondo or MTN?

What a nightmare! We ordered a home wi-fi router from MTN online (my second package deal). It was quickly delivered by DSV hassle free on 25 Jan but that is where it ends. I was told that I had to personally sign for the router/sim, with my ID, residential address etc. For RICA purposes. On Tue the 26th I called MTN to hear what is going on as My router still shows a red signal. They activated the sim card but said Mondo must RICA my sim in order for it to work. I have been phoning Mondo since the 26th multiple times. I wait for at least 20 min’s before speaking to an agent every time. At the start of getting the router etc. I was told that it will be activated within 48 hours (also advertised by MTN). Every time you speak to an agent at Mondo, they will call you back and keep you updated. They have never phoned me back once. Every time when you raise a new query, they tell you it will be resolved within 48 hours. Wow, lots of 48hours have now passed. I got the router and sim on Mon the 25th. 9 days later I still have no idea, or data or a router that can be actually used. I phoned MTN again and the agent told me (now suddenly) that I need to take my router with sim to an MTN shop to have it RICA’d!!! I will not do this as the whole hassle free idea and supplying your RICA details to DSV would have saved me time. My router picks up 2.4G and 5G with good signal. If you connect, it shows connected and secured with no internet access?

Mondo is a joke. MTN advertises these deals as hassle free etc. I have the contract with MTN and they should not be so quick just to put the blame on Mondo or DSV.

Save yourself time. Go to a MTN store, buy your router etc and RICA while you are there.

Really disappointed with whoever is apparently to blame.