CM
Carlo M

1 reviews | Active since Oct 2021

08 Oct 2021, 10:50

Where’s my data ?!

<div>Portia was quite helpful and I hope this gets resolved.

I upgraded my Vodacom data bundle contract and in the past I received 60g in the day and 30g at night.

When upgrading, the call centre agent shared that “if you upgrade today, you’ll receive 60g in the day, 30g at night and a 10g video bundle”

I thought that would be a good deal.

However, I’m only receiving 30g in the day, 30g at night and a 10g video bundle.

Where’s my data?

Come on Vodacom … This ain’t fair. Plus, I’m getting referred to different call centres. First I have to call customer care and then I had to speak to the Rewards department… One person should be able to resolve this going forward.

Thanks

Have a great weekend x</div>

0
Replies (1)
Mondo
Mondo's reply08 Oct 2021, 10:52
Official
Good Day Carlo,

Thank you for posting a compliment on the services you received from Portia.

Should you require further assistance, please contact our Customer Service team. 
 
Regards,
 
The Mondo Team