EH
Ebrahim H

1 reviews | Active since Mar 2016

22 Mar 2016, 19:23

What they say is not what you get

Hi, on Friday 4th of March 2016, a consultant from mondo calls to offer me a cellphone package on behalf of 8ta, the package is as follows:<br> <br> 1. It's the 8ta call 50 package.<br> 2. This is now all the false promises. It comes with 2 SIM cards, the 1 comes with 50 min airtime and 500mb of data and the other comes with 15 gigs data which only comes with 200mb of data.<br> 3. First payment only in April of R99 admin fee and from May subscription starts.<br> 4. Out of bundle call rate will be 79c per min and when I called customer care the rate is R1.50 per min.<br> 5. All calls made to 8ta customer care used up 22 min of my free min.<br> <br> All I get in return is 3 months and admin fee free subscription with no extra data etc.<br> I'm really disappointed with this company who sent me an email they got whole lot of accolades for 2015, well there's definitely no accolade from me. I've asked them to come collect their ph and cancel my contract.<br> <br> Thank you

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Replies (2)
Mondo
Mondo's reply23 Mar 2016, 08:21
Official
Hello Eyh786,

Thank you for raising your query with Mondo Customer Care.

Kindly note as discussed your query has been investigated and relevant feedback provided.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care
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Mondo
Mondo's reply14 May 2016, 10:44
Official
Hello Eyh786, Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***