DK
DinRea K
1 reviews | Active since Apr 2020
22 Aug 2021, 12:59
What now
The contract is cancelled but I am still receiving bills.. the service is poor. One thing i don't understand is that why am I having a boomerang type of a situation with Mtn and Mondo? This is so annoying since well the contract is cancelled and the simcard suspended a month ago. Got credited, after the credited I was billed again??.
The least you can do is to remove my information from your system and sort everything out with your counterpart Mtn!
Annoyed!
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
22 Aug 2021, 13:21Hi DinRea,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO131964
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO131964
Regards,
The Mondo Team
Mondo's reply22 Aug 2021, 13:21
Official
Hi DinRea,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO131964
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO131964
Regards,
The Mondo Team
Mondo's replyOfficial
21 Sept 2021, 12:55Hi Dinrea,
Trust you are well.
Please note that the contract does not reflect as active on your MTN account.
Should you be billed for the line, you may contact MTN for further assistance.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that the contract does not reflect as active on your MTN account.
Should you be billed for the line, you may contact MTN for further assistance.
Your query will now be closed.
Regards,
The Mondo Team
Mondo's reply21 Sept 2021, 12:55
Official
Hi Dinrea,
Trust you are well.
Please note that the contract does not reflect as active on your MTN account.
Should you be billed for the line, you may contact MTN for further assistance.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that the contract does not reflect as active on your MTN account.
Should you be billed for the line, you may contact MTN for further assistance.
Your query will now be closed.
Regards,
The Mondo Team