CA
Charles A
1 reviews | Active since Aug 2018
27 Aug 2021, 16:14
What happed to my contact phone
I called mondo to check what happened with my cellphone contract application, that they said they will deliver. I got a customer service agent Sphesihle who was not nice and hang up and I called again only for the them to answer and keep quiet. I'm very disappointed and hot it is not a **** and they won't debit with out delivering.
Helpful (0)
Replies (13)0
Replies (13)
Mondo's replyOfficial
27 Aug 2021, 16:23Hi Charles,
Thank you for taking the time to write to us about your delivery.
We sincerely apologize for the delay and level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133302
Regards,
The Mondo Team
Thank you for taking the time to write to us about your delivery.
We sincerely apologize for the delay and level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133302
Regards,
The Mondo Team
Mondo's reply27 Aug 2021, 16:23
Official
Hi Charles,
Thank you for taking the time to write to us about your delivery.
We sincerely apologize for the delay and level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133302
Regards,
The Mondo Team
Thank you for taking the time to write to us about your delivery.
We sincerely apologize for the delay and level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133302
Regards,
The Mondo Team
CA
Charles A's updateReviewer Update
30 Aug 2021, 22:22I'm still waiting till today
CA
Charles A's update30 Aug 2021, 22:22
Reviewer Update
I'm still waiting till today
Mondo's replyOfficial
31 Aug 2021, 11:50Good day,
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Mondo's reply31 Aug 2021, 11:50
Official
Good day,
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
CA
Charles A's updateReviewer Update
31 Aug 2021, 18:18My contact number is *** and you can call me anytime from 12pm to 16pm
CA
Charles A's update31 Aug 2021, 18:18
Reviewer Update
My contact number is *** and you can call me anytime from 12pm to 16pm
Mondo's replyOfficial
31 Aug 2021, 19:16 Hi Charles,
Thank you for taking the time to write to us.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
Mondo's reply31 Aug 2021, 19:16
Official
Hi Charles,
Thank you for taking the time to write to us.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
CA
Charles A's updateReviewer Update
01 Sept 2021, 14:25I'm still waiting?
CA
Charles A's update01 Sept 2021, 14:25
Reviewer Update
I'm still waiting?
Mondo's replyOfficial
01 Sept 2021, 16:55Good day,
Please note that you will be contacted within tomorrow.
Regards,
The Mondo Team
Please note that you will be contacted within tomorrow.
Regards,
The Mondo Team
Mondo's reply01 Sept 2021, 16:55
Official
Good day,
Please note that you will be contacted within tomorrow.
Regards,
The Mondo Team
Please note that you will be contacted within tomorrow.
Regards,
The Mondo Team
CA
Charles A's updateReviewer Update
01 Sept 2021, 17:03You are full of empty promises
CA
Charles A's update01 Sept 2021, 17:03
Reviewer Update
You are full of empty promises
Mondo's replyOfficial
01 Sept 2021, 17:21Hi Charles ,
We sincerely apologize for the inconvenience.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
We sincerely apologize for the inconvenience.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
Mondo's reply01 Sept 2021, 17:21
Official
Hi Charles ,
We sincerely apologize for the inconvenience.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
We sincerely apologize for the inconvenience.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
CA
Charles A's updateReviewer Update
08 Sept 2021, 21:35Till to-date I'm still waiting, I just hope you won't run a derbt order on my account. I regret trusting you guys with my account number
CA
Charles A's update08 Sept 2021, 21:35
Reviewer Update
Till to-date I'm still waiting, I just hope you won't run a derbt order on my account. I regret trusting you guys with my account number
Mondo's replyOfficial
09 Sept 2021, 09:59 Good day,
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Mondo's reply09 Sept 2021, 09:59
Official
Good day,
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
CA
Charles A's updateReviewer Update
06 Oct 2021, 01:49Thank you for your late reply, I have already took the product with another service provider. Thanks
CA
Charles A's update06 Oct 2021, 01:49
Reviewer Update
Thank you for your late reply, I have already took the product with another service provider. Thanks
Mondo's replyOfficial
06 Oct 2021, 08:44Good day,
We do apologize for the delay.
The above information has been noted, thank you.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
We do apologize for the delay.
The above information has been noted, thank you.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply06 Oct 2021, 08:44
Official
Good day,
We do apologize for the delay.
The above information has been noted, thank you.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
We do apologize for the delay.
The above information has been noted, thank you.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team