We are not ready for online applications in South Africa | Mondo team can't "upload" my documents for close to a month now

So it seems like the major networks have outsourced their online contracting to Mondo - which is clever, because reviews like this end up pointing at Mondo and not them…

I’ve really struggled to make headway with getting my contract together. I app**** online with MTN which went smooth, I then got a call back from Mondo which went smooth as well. My details were loaded and I was advised that they would get back to me about my eligibility within the next 48 hours.

Right so since then, I haven’t received a single piece of Mondo initiated communication. So to move the needle forward I called them back and was told that they were waiting for my documents which would be uploaded and they would be able to advise on my eligibility. This was on 06 Dec 2021. I emailed the documents whilst on the call.

Since then, I have pretty much called Mondo every second day - if not more than that. The responses I get are either:

The system is down please call back I can see the email with your documents and have escalated them to digital for upload Our team is at our year end function so we will be able to help tomorrow I have escalated to digital and will get my manager to call you

So basically where I am is that people can see my email, with the appropriate attachments but my documents haven’t been “uploaded” and therefore I cannot proceed with my contract application. It has been close on a month since I first contacted Mondo (29 Nov 2021) and still no joy.

I am really not sure what to do further. My experience with the agents has ranged from really great (Sifundo and Amanda) to people literally hanging up on me.

I guess the moral of the story is that we are not quite there with online application processes in South Africa and you should likely go to the store. Also, working with a 3rd party like Mondo means its not MTN’s problem - and they can’t help you. So rather go to the store.