1 reviews | Active since Nov 2015
Waste of time/ *****
<p>I was contact by mondo telkom mobile and they offered me a wifi router and 5GB data. I told them that my colleague was struggling with telkom courage in my area, he then told me that the router will be using nearest tower either be Vodacom or Mtn. After he assured me that I won't have any problems I then agreed to take the contract but I told him that if I struggle with network coverage I will cancel contract and send back their stuff. Of which he agreed. I received he router and simcard on the 22 June 2017 and I notice that it did not have networks coverage at all. I then called mondo on the 23 June 2017 , they told me that the telkom simcard is not activated and it will be activated by the end of that day or after 48hrs. It's been over 48 hrs and still not network coverage. I can't even contact them because they don't work on weekend meaning I'm stuck with this network less simcard and router. I took the deal because I was assured that I'll have courage from vodacom or mtn and it was good deal since data is expensive but i refused to take a contract for something that I won't even use. </p>
Good day Thobile,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
086 123 888
Good day Thobile,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
086 123 888
I would like to express my gratitude towards NIVASHAN MADURAY. Nivashan has been keeping constant contact making sure that my wifi router contract cancellation takes place as soon as possible. He's been informing me about every step of the cancellation process by making extra effort and calling me. He does not give misleading information and to me that shows that not only he loves his work, he also cares about customers. Thank you Nivashan for exellent servive and for dealing with the whole process professionally. Mondo should be proud to have an employee like you.
I would like to express my gratitude towards NIVASHAN MADURAY. Nivashan has been keeping constant contact making sure that my wifi router contract cancellation takes place as soon as possible. He's been informing me about every step of the cancellation process by making extra effort and calling me. He does not give misleading information and to me that shows that not only he loves his work, he also cares about customers. Thank you Nivashan for exellent servive and for dealing with the whole process professionally. Mondo should be proud to have an employee like you.
Hello Thobile
Thank you for allowing us to investigate your query. Your query has been resolved.
We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries.
Kind Regards
Mondo Customer Care
***
Hello Thobile
Thank you for allowing us to investigate your query. Your query has been resolved.
We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries.
Kind Regards
Mondo Customer Care
***
