tA
tasneem A
1 reviews | Active since Sept 2015
03 Jul 2019, 09:34
waiting period#too long
good day i signed up for a contract with Mondo in may, my admin fee was collected in June, to which they now say that delivery takes 7/14 days from admin fee which i get. upon checking how far delivery is explaining to them why i require an earlier date, i was told that due to high demand for the cellphone i selected that i will only /delivered once stock is received on Mondo's side. yes i know what is 7/14 days waiting but in utmost respect i think clients also have the right to put in request if possible to accommodate both sides. if i knew that there wasn't stock available i would of made other arrangements.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
03 Jul 2019, 09:37Good Day Tasneem,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's reply03 Jul 2019, 09:37
Official
Good Day Tasneem,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's replyOfficial
04 Jul 2019, 14:01Good Day Tasneem,
As discussed with our consultant, please note that we have escalated the above query to our Telkom team to advise on the status of your order.
For the inconvenience caused to you we have arranged for you to be compensated.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we have escalated the above query to our Telkom team to advise on the status of your order.
For the inconvenience caused to you we have arranged for you to be compensated.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply04 Jul 2019, 14:01
Official
Good Day Tasneem,
As discussed with our consultant, please note that we have escalated the above query to our Telkom team to advise on the status of your order.
For the inconvenience caused to you we have arranged for you to be compensated.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we have escalated the above query to our Telkom team to advise on the status of your order.
For the inconvenience caused to you we have arranged for you to be compensated.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
tA
tasneem A's updateReviewer Update
04 Jul 2019, 14:49good day Mondo
with all due respect i would like to get answers before then end of the day, this matter has now gone from bad to worse in a matter of days, at the end of the day its not about the money or begin compensated.
with all due respect i would like to get answers before then end of the day, this matter has now gone from bad to worse in a matter of days, at the end of the day its not about the money or begin compensated.
tA
tasneem A's update04 Jul 2019, 14:49
Reviewer Update
good day Mondo
with all due respect i would like to get answers before then end of the day, this matter has now gone from bad to worse in a matter of days, at the end of the day its not about the money or begin compensated.
with all due respect i would like to get answers before then end of the day, this matter has now gone from bad to worse in a matter of days, at the end of the day its not about the money or begin compensated.
Mondo's replyOfficial
11 Jul 2019, 16:51Good Day Tasneem,
Please note that we are still awaiting stock.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we are still awaiting stock.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply11 Jul 2019, 16:51
Official
Good Day Tasneem,
Please note that we are still awaiting stock.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we are still awaiting stock.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
17 Jul 2019, 10:53Good Day Tasneem,
As per your discussion with our consultant, please note that the delivery has been arranged for today.
We will contact you later in the day to confirm if you received the package.
Kind Regards,
Mondo Team
As per your discussion with our consultant, please note that the delivery has been arranged for today.
We will contact you later in the day to confirm if you received the package.
Kind Regards,
Mondo Team
Mondo's reply17 Jul 2019, 10:53
Official
Good Day Tasneem,
As per your discussion with our consultant, please note that the delivery has been arranged for today.
We will contact you later in the day to confirm if you received the package.
Kind Regards,
Mondo Team
As per your discussion with our consultant, please note that the delivery has been arranged for today.
We will contact you later in the day to confirm if you received the package.
Kind Regards,
Mondo Team
Mondo's replyOfficial
19 Jul 2019, 08:58Good Day Tasneem,
As per your discussion with Kimona, please note that you have received your package and your lines have been successfully activated.
Your query is now resolved.
Should you have any further queries, please call us.
Kind Regards,
Mondo Team
As per your discussion with Kimona, please note that you have received your package and your lines have been successfully activated.
Your query is now resolved.
Should you have any further queries, please call us.
Kind Regards,
Mondo Team
Mondo's reply19 Jul 2019, 08:58
Official
Good Day Tasneem,
As per your discussion with Kimona, please note that you have received your package and your lines have been successfully activated.
Your query is now resolved.
Should you have any further queries, please call us.
Kind Regards,
Mondo Team
As per your discussion with Kimona, please note that you have received your package and your lines have been successfully activated.
Your query is now resolved.
Should you have any further queries, please call us.
Kind Regards,
Mondo Team