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AM
Angeleca M

1 reviews | Active since Oct 2017

02 May 2019, 09:11

Waiting on cellphone package

I've app**** for a contract with them and i was told delivery would take placed in 5 to 10 working days i understand that there has been public holiday but i've received no feedback from them regarding my application i have been calling and emailing them for feedback just to be told today they don't have stock and the courier will contact me when they do. I app**** for this contract on the 16th of April. Emails that i sent was not responded to by them they are very unprofessional its like after the sale is made they don't care about the customer.

0
Replies (8)
Mondo
Mondo's reply02 May 2019, 09:13
Official
Good Day Angeleca,

Thank you for raising your query with us. 

 Please note that we will be in contact with you shortly. 

Kind Regards, 

Mondo Team
Mondo
Mondo's reply02 May 2019, 11:11
Official
Good Day Angeleca, 

Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.

Please respond to our mail to advise what is the best possible time to contact you.

Kind Regards, 

Mondo Team 
AM
Angeleca M's update02 May 2019, 11:22
Reviewer Update
Good day, I called in last week and i gave my alt contact details to customer service. Im available on Email and can be called at 14h00 on ********** 583.
Mondo
Mondo's reply02 May 2019, 14:37
Official
Good Day Angeleca, 

Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.

Please advise what is the best possible time to contact you.

Kind Regards, 

Mondo Team 
AM
Angeleca M's update02 May 2019, 14:53
Reviewer Update
I was just contacted by Kimona Pillay who has been giving me the run around whole day via email, First of all it was said they don't have stock by there customer service agents, Then they cant get ahold of me as per the comments logged now. And when i got back from break now Kimona Pillay sends another mail... im really confused i gave you a cell number and stated which time i can be called you people have all my personal information already including bank account number Dear Angeleca, Hope you are well. Thank you for the below response. Please note that we have attempted contacting you on the below number however, the receptionist and the HR department have confirmed that they do not know you. I have also called the landline number on your signature and the line just rang. Kindly provide alternate contact details for you. Regards, Kimona Pillay Social Media - Customer Care Liaison Officer
AM
Angeleca M's update06 May 2019, 11:15
Reviewer Update
Still waiting on them to get back to me....
Mondo
Mondo's reply06 May 2019, 16:50
Official
Good Day Angeleca, 

As per your discussion with our consultant, we are making arrangements to compensate you for the inconvenience caused to you.

We will keep you updated on the progress of your delivery.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply16 May 2019, 10:06
Official
Good Day Angeleca, 

As discussed with our consultant, please note that you have been successfully reimbursed for the inconvenience caused to you. 

As per the network service provider your application has been unsuccessful.

Please contact the network service provider for further information regarding this.

Kind Regards, 

Mondo Team