jP
johan P
1 reviews | Active since Sept 2014
30 Aug 2021, 15:39
Waiting for assistance to finalize a purchase..
I want to buy a data sim. I'm supp**** with an email address to send my documents to, and verified it. It does not work. I tried calling the numbers that were given if i experience ISSUES and those don't work. Really, Nicole Mariah and MTN you can't follow up or call back on a sale request? Do you deserve the business then and also it is not on to supply incorrect details that the customer must use. Phone me before 16:00 today if you want the deal. I have other things to do. Or email me with the correct email address to forward my documents like pay slip etc to.
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Replies (2)
Mondo's replyOfficial
30 Aug 2021, 15:44Hi Johan,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133584
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133584
Regards,
The Mondo Team
Mondo's reply30 Aug 2021, 15:44
Official
Hi Johan,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133584
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133584
Regards,
The Mondo Team
Mondo's replyOfficial
31 Aug 2021, 09:28Hi Johan,
Trust you are well.
As discussed with Mondo, kindly note that your MTN application was declined.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Services Team.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, kindly note that your MTN application was declined.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Services Team.
Regards,
The Mondo Team
Mondo's reply31 Aug 2021, 09:28
Official
Hi Johan,
Trust you are well.
As discussed with Mondo, kindly note that your MTN application was declined.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Services Team.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, kindly note that your MTN application was declined.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Services Team.
Regards,
The Mondo Team