AN
Anja N
1 reviews | Active since Aug 2019
30 Oct 2022, 16:37
Waiting 6 months and counting
With the notable exception of the perso n whose review I am now writing, the service from Mondo has been sub-par and disingenuous.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
31 Oct 2022, 09:03Good day Anja,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO292795
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO292795
Regards,
The Mondo Team
Mondo's reply31 Oct 2022, 09:03
Official
Good day Anja,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO292795
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO292795
Regards,
The Mondo Team
Mondo's replyOfficial
13 Jan 2023, 13:19Hi Anja,
Trust you are well.
Please note that the sales team did attempt to finalize your MTN application that was done in November, however, the system reflects an error.
There is an outstanding balance on your MTN account. You may contact MTN at *** to settle your account. Once your account is settled, we will be able to finalize the application.
Regards,
The Mondo Team
Trust you are well.
Please note that the sales team did attempt to finalize your MTN application that was done in November, however, the system reflects an error.
There is an outstanding balance on your MTN account. You may contact MTN at *** to settle your account. Once your account is settled, we will be able to finalize the application.
Regards,
The Mondo Team
Mondo's reply13 Jan 2023, 13:19
Official
Hi Anja,
Trust you are well.
Please note that the sales team did attempt to finalize your MTN application that was done in November, however, the system reflects an error.
There is an outstanding balance on your MTN account. You may contact MTN at *** to settle your account. Once your account is settled, we will be able to finalize the application.
Regards,
The Mondo Team
Trust you are well.
Please note that the sales team did attempt to finalize your MTN application that was done in November, however, the system reflects an error.
There is an outstanding balance on your MTN account. You may contact MTN at *** to settle your account. Once your account is settled, we will be able to finalize the application.
Regards,
The Mondo Team