Vodacom must also answer because it's their direct seller

Good morning

I was phoned by a Daniel Pillay and he told me that since I have been a Vodacom customer for so long, Vodacom is rewarding me. He told me it's not a new contract and not an upgrade. They are just reducing what I am paying now because Vodacom has reduced their data charges. So on my contract that I have and he mentioned the number, I will pay less than what I am paying now and get a free laptop and router. I even told him that that's the same things I received from Vodacom on that contract. He assured me it's free no additional charges just a reduced monthly fee and more data.

Surprised when the package is delivered and Vodacom sends me a new number. I phoned Vodacom and was informed that it's a new contract and they gave me the number of Mondor. I phoned them on the second day that I received the message from Vodacom and was told that they will cancel the contract and collect the package. I have been phoning them from the 23rd January asking them when are they collecting the package but till today 3rd February still not been collected. Vodacom also debited my account.

I am very upset because that Mr Daniel Pillay is a ***** and he deceived me. All I want is for them to collect their package and cancel this contract. Vodacom must also pay my money back.

Hope your will assist me in this regard. Will await your response.

Regards

Lorna Plaatjie