VODACOM MONDO CUSTOMER CARE

They are acting on behalf of Vodacom. But seems that they still can't do anything regarding my query. THEY DON'T WANT TO SEND THE PHONE RECORDINGS TO ME - ALTHOUGH IT IS AVAILABLE. THEY CAN ONLY SEND IT TO A VODACOM ONCE I GO INTO A STORE AND REQUEST IT. Seems like Vodacom is avoiding me. THEIR CUSTOMER CARE AND THIRD PARTIES ACTING ON THEIR BEHALF SUCK. they say one thing on the phone and then completely something else in the mail