Vodacom - forcing their products down my throat

On Tuesday the 20th of April 2021, I received 3 sms's all at once, 1 stated that a quote was done reference no. *** second sms, stated that vetting was done and application was approved, third sms says that, product will be delivered shortly. I immediately called vodacom and spoke to Emmanuel and I reported this as I didn't order nor called vodacom at all, he told me that the order was done by their sub company call REWARDS, I didn't even know that vodacom has a Reward department, so he put me through to another agent called Callan, who explained that the is a new product added on my profile and will be delivered to the address (which she gave and is not my current address) later in the day. I asked her to cancel and stop that order as I did not made it, she provided me with the reference number: RCO116937, for the investigation of ***** and said she will call me back once she has feedback. Once I finished speaking to her, I received another sms with a different reference number: K-*** that it is on the way, I send an email to the email provided on the sms to attempt the cancelation, the email doesn't go through, so I went to Vodacom shop in Midrand to report this personally and I am told that I need to go to the police and make an affidavit and bring it back to them for investigation, I go and obtain all that and I take it back, got a reference number: EC-16HK-3OGF6F line ***, the consultant confirmed that the application was canceled and the number was deactivated, so I go home. The following day in the morning I received another sms from RAM that the delivery is out and they gave the address which is not mine, I called RAM on the number provided on the sms, spoke to Perri-Leigh who immediately called their driver to bring back the parcel. On Thursday the 22nd April, I received another sms from vodacom that Gloria Sehenye who is in charge of investigation will call me and give me feedback regarding my case. I didn't receive any call from Gloria, later in the day I received sms requiring me to rate the service I received from Gloria, I got puzzled because she didn't call me. Why I'm I suppose to rate vodacom when this matter is not sorted, and after all the stress and trauma, trouble I went through, not only for one day, but for the whole week. Why, how did vodacom opened another contract without my permission and literally binding me for 2 years for something I didn't order, and to make things worse, their agents don't show respect, remorse, empathy to the clients who are paying and are up to date with payments. I feel like vodacom is the worst company to deal with, every time I have a query I get frustrated to call their call center, is so disappointing to deal with ***********, lazy people all the time and yet you are paying, what are we paying for, BAD service, Identity theft, bad credit record because of vodacom. I am at the stage of opening another case against the sales employee who approved this product: mogaz001, I need to have that call or application that he received. If I do know hear from vodacom soon, I am going to make so much of noise it will get to the newspapers. Identify theft is a serious crime in South Africa, we trust these companies to protect us, but it appears like vodacom is covering their own people, why didn't I get a proper feedback after I filed a formal complaint WHY???????? I need answers, and I need them NOW