RA
Rabia A

1 reviews | Active since Feb 2020

07 Feb 2020, 17:07

Vodacom contract nightmare

It's worse than a nightmare. Sold me a phone contract after assuring me it was a dual sim phone. Called them to cancel this contract as it was not a dual sim phone. They canceled this and another data sim contract I had taken..... This done after clearly explaining to them I'm using the data sim. Anyway, tried to get this rectified with them, despite numerous promises to get me back up and running, and to keep contact with me on the process, nothing has materialised. Offices close early on Friday, don't work weekends, and had promised to sms me by 3.30pm latest. I'm without any data for almost 2 weeks. I've been very patient with them, but this is down right shoddy treatment that I've received. I implore Vodacom not to subcontract to companies like these. Sell you lies, then bungle up simple admin procedures. They deserve a minus service, 1 is too high a rating.

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Replies (5)
Mondo
Mondo's reply10 Feb 2020, 09:24
Official
Good Day Rabia,

Thank you for raising your query with us. 

Please note that we are attending to your query with the utmost urgency. 

Kind Regards, 

Mondo Team
Mondo
Mondo's reply11 Feb 2020, 17:41
Official
Good day Rabia, 
Please note that we have attempted contacting you with no success.

We have requested for the network service provider to place priority on reinstating your line.

They are still working on the request.

We will revert with feedback within 24 hours. Kind Regards, 

Mondo Team 
Mondo
Mondo's reply13 Feb 2020, 09:56
Official
Good day Rabia, 
As discussed with Kim, you have decided to go in store and sign up for a new contract. 

We will be compensating you for the inconvenience caused to you.

Your query is resolved and will be closed.

Kind Regards, 

Mondo Team 
RA
Rabia A's update13 Feb 2020, 10:22
Reviewer Update
A huge shout out goes to Kimona for diligently working in trying to resolve my grievance with Mondo. She has made a dedicated attempt in getting me back onto the system whilst constantly updating me with the processes. Even though this was unsuccessful, she has gone the extra mile to secure me a recompense for the inconvenience experienced by me. I really appreciate the good service and her approach in this otherwise unpleasant matter. Thank you again Kimona
Mondo
Mondo's reply12 Jan 2023, 11:36
Official