Vodacom cancelled contract pathetic service

I opened a contract and requested for the number *** to be diverted as the contract as we are currently using the number.

The call center agent diverted the number *** to contract so we did not receive the data or airtime on the contract.

Now we can see this as a mistake but we can also see this as ***** because I don't know if the number the contract was converted to belonged to the call center agent...

I also canceled the contract due to the fact that they could not fix the mistake as the number *** is in use by another client but to date they have not collected the device.

I cannot pay for services not re even but yet again a double debit order was taken that will be reversed