JC
Jan C

1 reviews | Active since Oct 2019

21 Oct 2019, 15:56

Vodacom approved ****

Mondo is a Vodacom approved ****! They tell you a bunch of nice contradictory lies to sell you a contract, saying that they will send the terms and conditions and the contract by mail for you to check over. The mail never comes and then you start to wonder if you are getting what they promised you. Contact Vodacom, cause Mondo can't seem to manage a stable connection if you are not buying anything, and you realise they sold you something entirely different. Then the whole batting-forward process to cancel starts at Vodacom... And you can only follow up on the cancellation if 7 days have elapsed. Meanwhile, the time for the statutory 14 day cancellation period starts to run out. Stay away! If the contract was that good Vodacom would have been selling it themselves

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Replies (4)
Mondo
Mondo's reply21 Oct 2019, 15:58
Official
Good Day Jan, 

Thank you for raising your query with us.

Please note that we are attending to your query with the utmost urgency.

Kind Regards,

Mondo Team
Mondo
Mondo's reply21 Oct 2019, 16:10
Official
Good Day Jan, 

Kindly note that our team has attempted contacting you with no success.

Please respond to our email to advise what is the best possible time to contact you.
Kind Regards,

Mondo Team
Mondo
Mondo's reply22 Oct 2019, 10:47
Official
Good Day Jan, 

As requested, our team has submitted the cancellation for you.

We will keep you updated on the progress of this.
Kind Regards,

Mondo Team
Mondo
Mondo's reply25 Oct 2019, 16:44
Official
Good day Jan, As discussed with our consultant, please note that your contract has been successfully cancelled and your query is resolved.
Should you have any further queries please feel free to email us or call us on ***.

Kind Regards,

Mondo Team