VT
Vicki T
1 reviews | Active since Nov 2021
20 Nov 2021, 14:05
Voadocm upgrade a disgrace
Very poor service. Have had 2 confirmed contract upgrades. Both times the contracts are apparently cancelled as not processed within 24 hours by the agent. No feedback given to the customer. I'm left waiting for my new phone to be delivered yet contract apparently never processed. Waste of my time.... I'm leaving Vodacom. Been a long standing client and this is how they treat their loyal customers
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
20 Nov 2021, 15:35Hi Vicki,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO153390
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO153390
Regards,
The Mondo Team
Mondo's reply20 Nov 2021, 15:35
Official
Hi Vicki,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO153390
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO153390
Regards,
The Mondo Team
Mondo's replyOfficial
14 Feb 2022, 16:01Hi Vicki,
Trust you are well.
Please note that as per the system, the application which was done by Mondo reflects as cancelled.
You may reapply for an application online or at a Vodacom store.
We do apologize for the delayed response.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that as per the system, the application which was done by Mondo reflects as cancelled.
You may reapply for an application online or at a Vodacom store.
We do apologize for the delayed response.
Your query will now be closed.
Regards,
The Mondo Team
Mondo's reply14 Feb 2022, 16:01
Official
Hi Vicki,
Trust you are well.
Please note that as per the system, the application which was done by Mondo reflects as cancelled.
You may reapply for an application online or at a Vodacom store.
We do apologize for the delayed response.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that as per the system, the application which was done by Mondo reflects as cancelled.
You may reapply for an application online or at a Vodacom store.
We do apologize for the delayed response.
Your query will now be closed.
Regards,
The Mondo Team