LM
Lydia M
1 reviews | Active since Jul 2019
25 May 2022, 15:28
Vey bad service.
Good Day please note I have app**** to get Wifi through Mondo of which it was for Telkom everything was done approved I think it was towards the end of January. The on the 8th of February 2022 an amount of R149.00 was debited from my as a prorate that was fine then the device was delivered the same day when I called to check the network coverage as I wanted to use in the free state they said there is no coverage then I request it to be collect and cancel the contract. The device was collected on the 23.03.2022 why should I pay for something of which I am not using. I can be contacted on ***.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
25 May 2022, 16:00Good day Lydia,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO182404
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO182404
Regards,
The Mondo Team
Mondo's reply25 May 2022, 16:00
Official
Good day Lydia,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO182404
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO182404
Regards,
The Mondo Team
Mondo's replyOfficial
30 May 2022, 11:37 Hi Lydia,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query has been resolved and will be closed.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query has been resolved and will be closed.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply30 May 2022, 11:37
Official
Hi Lydia,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query has been resolved and will be closed.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query has been resolved and will be closed.
Have a great day further.
Regards,
The Mondo Team
Mondo's replyOfficial
30 May 2022, 11:41Hi Lydia,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query has been resolved and will be closed.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query has been resolved and will be closed.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply30 May 2022, 11:41
Official
Hi Lydia,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query has been resolved and will be closed.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query has been resolved and will be closed.
Have a great day further.
Regards,
The Mondo Team