MM
Mankgele M
1 reviews | Active since May 2020
31 May 2020, 06:36
Very Very Unhappy
I am totally unhappy with the service I am receiving from Mondo. I took a Vodacom contract with them in Jan and I have been charged double the amount ever since. After reporting the matter, they came back and told me that it is an error from their side and they will rectify it and refund me all the extra charges. I followed up every week and still nothing. No reply to my emails. This month end I was charged double once again. I don't know where to take this matter to because this is really unfair.
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
01 Jun 2020, 09:32Good Day Mankgele,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Mondo's reply01 Jun 2020, 09:32
Official
Good Day Mankgele,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Mondo's replyOfficial
08 Jun 2020, 14:56Good Day Mankgele,
Thank you for your patience.
As discussed with Kim, please note that the cancellation has been submitted.
Kim will keep you updated on the progress of this.
As discussed with Kim, please note that the cancellation has been submitted.
Kim will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply08 Jun 2020, 14:56
Official
Good Day Mankgele,
Thank you for your patience.
As discussed with Kim, please note that the cancellation has been submitted.
Kim will keep you updated on the progress of this.
As discussed with Kim, please note that the cancellation has been submitted.
Kim will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
24 Jun 2020, 09:58Good Day Mankgele,
As discussed with Kim, please note that we have escalated your cancellation to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with Kim, please note that we have escalated your cancellation to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply24 Jun 2020, 09:58
Official
Good Day Mankgele,
As discussed with Kim, please note that we have escalated your cancellation to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with Kim, please note that we have escalated your cancellation to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
02 Jul 2020, 11:03Good Day Mankgele,
Kindly note that we have escalated your cancellation to higher management at Vodacom and advised them to place priority on your request.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Kindly note that we have escalated your cancellation to higher management at Vodacom and advised them to place priority on your request.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply02 Jul 2020, 11:03
Official
Good Day Mankgele,
Kindly note that we have escalated your cancellation to higher management at Vodacom and advised them to place priority on your request.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Kindly note that we have escalated your cancellation to higher management at Vodacom and advised them to place priority on your request.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
06 Jul 2020, 11:33Good Day Mankgele,
Kindly note that we have escalated your cancellation to higher management at Vodacom and advised them to place priority on your request.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Kindly note that we have escalated your cancellation to higher management at Vodacom and advised them to place priority on your request.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply06 Jul 2020, 11:33
Official
Good Day Mankgele,
Kindly note that we have escalated your cancellation to higher management at Vodacom and advised them to place priority on your request.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Kindly note that we have escalated your cancellation to higher management at Vodacom and advised them to place priority on your request.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
14 Jul 2020, 12:26Good Day Mankgele,
As per your discussion with Amanda, your cancellation is completed and the credit request has been submitted.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As per your discussion with Amanda, your cancellation is completed and the credit request has been submitted.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply14 Jul 2020, 12:26
Official
Good Day Mankgele,
As per your discussion with Amanda, your cancellation is completed and the credit request has been submitted.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As per your discussion with Amanda, your cancellation is completed and the credit request has been submitted.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
16 Jul 2020, 11:22Good Day Mankgele,
As per your discussion with Amanda, your credit will be processed on your Vodacom account.
Please note that your query is resolved, Please contact us should you require further assistance.
Kind Regards,
Mondo Team
As per your discussion with Amanda, your credit will be processed on your Vodacom account.
Please note that your query is resolved, Please contact us should you require further assistance.
Kind Regards,
Mondo Team
Mondo's reply16 Jul 2020, 11:22
Official
Good Day Mankgele,
As per your discussion with Amanda, your credit will be processed on your Vodacom account.
Please note that your query is resolved, Please contact us should you require further assistance.
Kind Regards,
Mondo Team
As per your discussion with Amanda, your credit will be processed on your Vodacom account.
Please note that your query is resolved, Please contact us should you require further assistance.
Kind Regards,
Mondo Team