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heidi S
1 reviews | Active since Jun 2018
04 Nov 2021, 14:33
Very upset and disappointed.
Apparently MONDO handles all of mtns upgrades etc.. I have been waiting since the beginning of Sept 21 for them to do my upgrade. and everytime I enquire I get the same response - IT is PENDING.! Very upset and disappointed.
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Mondo's replyOfficial
04 Nov 2021, 14:36Hi Heidi,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO148554
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO148554
Regards,
The Mondo Team
Mondo's reply04 Nov 2021, 14:36
Official
Hi Heidi,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO148554
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO148554
Regards,
The Mondo Team