Very upset

So I got a call after I placed my review on hellopeter. Whereby mondo tells me that I would get reimbursed. Then I get a email saying I asked to get reimbursed. This is the email I send the lady and I am not happy. This is why I say you guys are making excuses and say things without getting your facts straight. It unbelievable that any customer get treated like this. Its unprofessional and *********. I know that lady on the call said that my phone was approved as I asked her a few times. I would have remembered and would not make a big issue out of nothing. How many Customers do you treat like this and get away with it? I did not keep my slip as I felt I would not need it and I actually thought that a company like Mondo would have more integrity than this. Its been more than a month that we go back and forth with calls and emails and messager. I have to waste my petrol to go to Mtn store and waste my airtime calling you guys. I waited so long for you Bianca to get back to me. Im still waiting for Stephany to call me. And talking about Samantha Governor who was supposed to call me a month ago. This is ridiculous and uncalled for. I need really someone higher to see the kind of service his/her employee are giving.

Kind Regards Natasha Stander ***