KF
Kerry F
1 reviews | Active since Sept 2021
09 Sept 2021, 12:40
Very unsatisfied customer
Good Day ... I would like to inform Hello Peter about my situation ... Firstly Mondo called me about a contract promotion with Telkom for 2 Hauwei P Smart 2021 devices ... I accepted the contracts and they informed that I would need to approve the debicheck via my standard bank which I did and all this took place on the 19th August 2021. On the 23rd August 2021 I recieved a sms stating R149.0 would be debited soon ... on the 27th August my Standard Bank reflected that R149.0 was debited from Telkom ... on the 28th August 2021 I recieved a sms stating the admin fee of R149.0 has been successfully debited .... I tried to track my delivery on their website which is www.mondo.co.za to find out my information is not there even after putting in my ID Number it says application not found ... So I eventually called the call centre on the 30th August 2021 to query what's going and the agent says the reason it's not reflecting is cause the status has been changed to delivery ... Last week Thursday on the 2nd August 2021 I got 3 sms ... The first stating your application is successful ... The second one stating your admin fee has been successfully debited and the third saying ... Hi keanon gustav. We were unable to deliver your Telkom package. No need to stress. We will call you soon to set a new delivery date and time. Mondo. Is been 5 days and no agent from mondo has contact me ... Please I would like the phones to be delivered to my physical address which is ... 1D Pufaro Place, Newlands East, Durban 4037 so my wife can sign for it ... Reason being they promised to deliver where I am based which is at Brandspruit Living Quarters ... They need to allow my wife to accept the delivery on my behalf for compensation for taking long to get back to me and delaying this process ... It's more than half a month I'm waiting for this package. My contact number is ***
Helpful (0)
Replies (25)0
Replies (25)KF
Kerry F's updateReviewer Update
09 Sept 2021, 10:42Sorry I don't the company email addres
KF
Kerry F's update09 Sept 2021, 10:42
Reviewer Update
Sorry I don't the company email addres
KF
Kerry F's updateReviewer Update
09 Sept 2021, 10:46Now on the 8th September 2021 Mondo sends me an sms saying ... Dear Customer. The device you ordered is out of stock. Apologies for the delay. We will notify you when stock arrives. Queries: ***. Mondo
KF
Kerry F's update09 Sept 2021, 10:46
Reviewer Update
Now on the 8th September 2021 Mondo sends me an sms saying ... Dear Customer. The device you ordered is out of stock. Apologies for the delay. We will notify you when stock arrives. Queries: ***. Mondo
KF
Kerry F's updateReviewer Update
09 Sept 2021, 16:36Ok this is my husband's case Keanon Frederick
Cell:*** please contact him directly with this same case number as he was the one who app**** and asked me to post the problem on hello Peter thanks again he will be awaiting your call soon.
Cell:*** please contact him directly with this same case number as he was the one who app**** and asked me to post the problem on hello Peter thanks again he will be awaiting your call soon.
KF
Kerry F's update09 Sept 2021, 16:36
Reviewer Update
Ok this is my husband's case Keanon Frederick
Cell:*** please contact him directly with this same case number as he was the one who app**** and asked me to post the problem on hello Peter thanks again he will be awaiting your call soon.
Cell:*** please contact him directly with this same case number as he was the one who app**** and asked me to post the problem on hello Peter thanks again he will be awaiting your call soon.
Mondo's replyOfficial
09 Sept 2021, 16:38Good day,
Thank you for the above information.
Kindly note that the account holder will be contacted within tomorrow.
Regards,
The Mondo Team
Thank you for the above information.
Kindly note that the account holder will be contacted within tomorrow.
Regards,
The Mondo Team
Mondo's reply09 Sept 2021, 16:38
Official
Good day,
Thank you for the above information.
Kindly note that the account holder will be contacted within tomorrow.
Regards,
The Mondo Team
Thank you for the above information.
Kindly note that the account holder will be contacted within tomorrow.
Regards,
The Mondo Team
KF
Kerry F's updateReviewer Update
09 Sept 2021, 16:41Thank you and we hope for possitve feedback asap.
KF
Kerry F's update09 Sept 2021, 16:41
Reviewer Update
Thank you and we hope for possitve feedback asap.
Mondo's replyOfficial
09 Sept 2021, 16:44Good day,
You are welcome.
Regards,
The Mondo Team
You are welcome.
Regards,
The Mondo Team
Mondo's reply09 Sept 2021, 16:44
Official
Good day,
You are welcome.
Regards,
The Mondo Team
You are welcome.
Regards,
The Mondo Team
KF
Kerry F's updateReviewer Update
10 Sept 2021, 09:48We still waiting for the call from mondo to validate if the phones have been sorted it will be going for three weeks and we still don't have our devices how do we pay for device we haven't used yet as this is for work we need immediate response.
KF
Kerry F's update10 Sept 2021, 09:48
Reviewer Update
We still waiting for the call from mondo to validate if the phones have been sorted it will be going for three weeks and we still don't have our devices how do we pay for device we haven't used yet as this is for work we need immediate response.
KF
Kerry F's updateReviewer Update
10 Sept 2021, 09:50I would also like to know what is needed to collect the phones on behalf of my husband as he is working out of Durban and he requested that I have them collected on his behalf to our home address.
KF
Kerry F's update10 Sept 2021, 09:50
Reviewer Update
I would also like to know what is needed to collect the phones on behalf of my husband as he is working out of Durban and he requested that I have them collected on his behalf to our home address.
KF
Kerry F's updateReviewer Update
10 Sept 2021, 11:09I really don't know how does this company actually operate as it's already 11:07 and we still have no response from mondo and this is becoming really upsetting and it's really misleading the customer the customer service is absolutely terrible my neighbors told me that they also had the same problem how can they deduct money from my husband's account and we do t get any feedback if my husband don't get a call by today I'm going to take this further.....
KF
Kerry F's update10 Sept 2021, 11:09
Reviewer Update
I really don't know how does this company actually operate as it's already 11:07 and we still have no response from mondo and this is becoming really upsetting and it's really misleading the customer the customer service is absolutely terrible my neighbors told me that they also had the same problem how can they deduct money from my husband's account and we do t get any feedback if my husband don't get a call by today I'm going to take this further.....
Mondo's replyOfficial
10 Sept 2021, 12:02Good day,
Please note that we are investigating the query and will provide feedback within today.
We apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that we are investigating the query and will provide feedback within today.
We apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply10 Sept 2021, 12:02
Official
Good day,
Please note that we are investigating the query and will provide feedback within today.
We apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that we are investigating the query and will provide feedback within today.
We apologize for the inconvenience caused.
Regards,
The Mondo Team
KF
Kerry F's updateReviewer Update
12 Sept 2021, 14:40If these devices get deducted from my husband's account there is going to be a huge problem I cannot pay for this service and we haven't even seen these phones going for a month I am taking this further...
KF
Kerry F's update12 Sept 2021, 14:40
Reviewer Update
If these devices get deducted from my husband's account there is going to be a huge problem I cannot pay for this service and we haven't even seen these phones going for a month I am taking this further...
Mondo's replyOfficial
12 Sept 2021, 14:44 Good day,
Please note that we are investigating the query and will provide feedback during business hours.
We apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that we are investigating the query and will provide feedback during business hours.
We apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply12 Sept 2021, 14:44
Official
Good day,
Please note that we are investigating the query and will provide feedback during business hours.
We apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that we are investigating the query and will provide feedback during business hours.
We apologize for the inconvenience caused.
Regards,
The Mondo Team
KF
Kerry F's updateReviewer Update
13 Sept 2021, 09:59Morning its Monday morning 10:00am still no call from the mondo team.
KF
Kerry F's update13 Sept 2021, 09:59
Reviewer Update
Morning its Monday morning 10:00am still no call from the mondo team.
Mondo's replyOfficial
13 Sept 2021, 10:17Good day,
We do apologize for the delay.
Kindly note that the account holder will be contacted shortly.
Regards,
The Mondo Team
We do apologize for the delay.
Kindly note that the account holder will be contacted shortly.
Regards,
The Mondo Team
Mondo's reply13 Sept 2021, 10:17
Official
Good day,
We do apologize for the delay.
Kindly note that the account holder will be contacted shortly.
Regards,
The Mondo Team
We do apologize for the delay.
Kindly note that the account holder will be contacted shortly.
Regards,
The Mondo Team
KF
Kerry F's updateReviewer Update
13 Sept 2021, 10:24Please this is a ongoing process with you guys and it's really becoming tedious with the back and forth I'm not going to be paying for these devices....will be taking this to the Ombudsman....
KF
Kerry F's update13 Sept 2021, 10:24
Reviewer Update
Please this is a ongoing process with you guys and it's really becoming tedious with the back and forth I'm not going to be paying for these devices....will be taking this to the Ombudsman....
Mondo's replyOfficial
13 Sept 2021, 10:37Hi Kerry,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact the account holder.
Kindly advise what is a convenient time to make contact.
Please note that there is a delay with your Telkom delivery, due to stock constraints.
Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact the account holder.
Kindly advise what is a convenient time to make contact.
Please note that there is a delay with your Telkom delivery, due to stock constraints.
Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply13 Sept 2021, 10:37
Official
Hi Kerry,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact the account holder.
Kindly advise what is a convenient time to make contact.
Please note that there is a delay with your Telkom delivery, due to stock constraints.
Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact the account holder.
Kindly advise what is a convenient time to make contact.
Please note that there is a delay with your Telkom delivery, due to stock constraints.
Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
KF
Kerry F's updateReviewer Update
13 Sept 2021, 11:11Yes sure you can call on his cell
KF
Kerry F's update13 Sept 2021, 11:11
Reviewer Update
Yes sure you can call on his cell
Mondo's replyOfficial
13 Sept 2021, 11:21Good day,
Thank you.
Regards,
The Mondo Team
Thank you.
Regards,
The Mondo Team
Mondo's reply13 Sept 2021, 11:21
Official
Good day,
Thank you.
Regards,
The Mondo Team
Thank you.
Regards,
The Mondo Team
KF
Kerry F's updateReviewer Update
13 Sept 2021, 11:31My husband messaged me to say his still did not receive a call I sent his number through the email you sent me.
KF
Kerry F's update13 Sept 2021, 11:31
Reviewer Update
My husband messaged me to say his still did not receive a call I sent his number through the email you sent me.
Mondo's replyOfficial
13 Sept 2021, 11:34Good day,
Please note that we have attempted to contact the account holder earlier, however, the call rang and dropped.
Kindly be advised that we will make contact after 14:00 today.
Regards,
The Mondo Team
Please note that we have attempted to contact the account holder earlier, however, the call rang and dropped.
Kindly be advised that we will make contact after 14:00 today.
Regards,
The Mondo Team
Mondo's reply13 Sept 2021, 11:34
Official
Good day,
Please note that we have attempted to contact the account holder earlier, however, the call rang and dropped.
Kindly be advised that we will make contact after 14:00 today.
Regards,
The Mondo Team
Please note that we have attempted to contact the account holder earlier, however, the call rang and dropped.
Kindly be advised that we will make contact after 14:00 today.
Regards,
The Mondo Team
KF
Kerry F's updateReviewer Update
13 Sept 2021, 11:45He will be waiting for the call when you did try call he was busy I'm the shower and the phone was locked away... unfortunately he did not drop the call but thanks again we will wait for the call at 14:00 today.
KF
Kerry F's update13 Sept 2021, 11:45
Reviewer Update
He will be waiting for the call when you did try call he was busy I'm the shower and the phone was locked away... unfortunately he did not drop the call but thanks again we will wait for the call at 14:00 today.
Mondo's replyOfficial
13 Sept 2021, 11:48Good day,
Thank you for your response.
We will be in contact at 14:00.
Regards,
The Mondo Team
Thank you for your response.
We will be in contact at 14:00.
Regards,
The Mondo Team
Mondo's reply13 Sept 2021, 11:48
Official
Good day,
Thank you for your response.
We will be in contact at 14:00.
Regards,
The Mondo Team
Thank you for your response.
We will be in contact at 14:00.
Regards,
The Mondo Team
Mondo's replyOfficial
13 Sept 2021, 14:34Hi Kerry,
Trust you are well.
Please note that we have made contact with the account holder and advised to give us up until 15/09/2021 for a resolution.
Regards,
The Mondo Team
Trust you are well.
Please note that we have made contact with the account holder and advised to give us up until 15/09/2021 for a resolution.
Regards,
The Mondo Team
Mondo's reply13 Sept 2021, 14:34
Official
Hi Kerry,
Trust you are well.
Please note that we have made contact with the account holder and advised to give us up until 15/09/2021 for a resolution.
Regards,
The Mondo Team
Trust you are well.
Please note that we have made contact with the account holder and advised to give us up until 15/09/2021 for a resolution.
Regards,
The Mondo Team
KF
Kerry F's updateReviewer Update
13 Sept 2021, 15:09Much appreciated have a nice day.
KF
Kerry F's update13 Sept 2021, 15:09
Reviewer Update
Much appreciated have a nice day.
Mondo's replyOfficial
13 Sept 2021, 15:11Good day,
You are welcome.
Thank you, may you have a great day further.
Regards,
The Mondo Team
You are welcome.
Thank you, may you have a great day further.
Regards,
The Mondo Team
Mondo's reply13 Sept 2021, 15:11
Official
Good day,
You are welcome.
Thank you, may you have a great day further.
Regards,
The Mondo Team
You are welcome.
Thank you, may you have a great day further.
Regards,
The Mondo Team