MVVW
Maryke Viljoen Van Wyk
1 reviews | Active since Mar 2021
04 Mar 2021, 08:03
Very unprofessional !!
The phoned on behalf of vodacom so "upgrade" what is left of my contracts. did not disclose all information. I requested the upgrades to be cancelled after I had to ask more than once for copies of the new upgrade agreements. Confirmed via email that my contract upgrades have been cancelled but did not cancel my upgrades with vodacom. Now I sit with 2 Upgrades that I do not want!!!
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
04 Mar 2021, 10:29Hi Maryke,
As discussed with Phindile, we have escalated your collection to vodacom for urgent assistance .
Once returned we will request for a upgrade reversal and credit.
We apologise for the delay and inconvenience.
Regards,
Mondo Team
As discussed with Phindile, we have escalated your collection to vodacom for urgent assistance .
Once returned we will request for a upgrade reversal and credit.
We apologise for the delay and inconvenience.
Regards,
Mondo Team
Mondo's reply04 Mar 2021, 10:29
Official
Hi Maryke,
As discussed with Phindile, we have escalated your collection to vodacom for urgent assistance .
Once returned we will request for a upgrade reversal and credit.
We apologise for the delay and inconvenience.
Regards,
Mondo Team
As discussed with Phindile, we have escalated your collection to vodacom for urgent assistance .
Once returned we will request for a upgrade reversal and credit.
We apologise for the delay and inconvenience.
Regards,
Mondo Team
Mondo's replyOfficial
09 Mar 2021, 16:29Hi Maryke,
As discussed with Phindile, kindly note your order has been collected and we are waiting for the order to be returned on the system.
Once returned, an upgrade reversal will be processed.
Regards,
Mondo Team
As discussed with Phindile, kindly note your order has been collected and we are waiting for the order to be returned on the system.
Once returned, an upgrade reversal will be processed.
Regards,
Mondo Team
Mondo's reply09 Mar 2021, 16:29
Official
Hi Maryke,
As discussed with Phindile, kindly note your order has been collected and we are waiting for the order to be returned on the system.
Once returned, an upgrade reversal will be processed.
Regards,
Mondo Team
As discussed with Phindile, kindly note your order has been collected and we are waiting for the order to be returned on the system.
Once returned, an upgrade reversal will be processed.
Regards,
Mondo Team
Mondo's replyOfficial
17 Mar 2021, 13:27Hi Maryke,
As discussed with our consultant, kindly note your order has been collected and we are waiting for the order to be returned on the system.
Once item reflects as returned on system our team will submit the cancellation.
We will keep you updated on the progress of this.
Regards,
Mondo Team
As discussed with our consultant, kindly note your order has been collected and we are waiting for the order to be returned on the system.
Once item reflects as returned on system our team will submit the cancellation.
We will keep you updated on the progress of this.
Regards,
Mondo Team
Mondo's reply17 Mar 2021, 13:27
Official
Hi Maryke,
As discussed with our consultant, kindly note your order has been collected and we are waiting for the order to be returned on the system.
Once item reflects as returned on system our team will submit the cancellation.
We will keep you updated on the progress of this.
Regards,
Mondo Team
As discussed with our consultant, kindly note your order has been collected and we are waiting for the order to be returned on the system.
Once item reflects as returned on system our team will submit the cancellation.
We will keep you updated on the progress of this.
Regards,
Mondo Team
Mondo's replyOfficial
23 Mar 2021, 10:26Hi Maryke,
Please note that we are waiting for the order to reflect as returned on the system.
We have advised Vodacom to please place priority on this and our team will keep you updated on the progress of this.
Regards,
Mondo Team
Please note that we are waiting for the order to reflect as returned on the system.
We have advised Vodacom to please place priority on this and our team will keep you updated on the progress of this.
Regards,
Mondo Team
Mondo's reply23 Mar 2021, 10:26
Official
Hi Maryke,
Please note that we are waiting for the order to reflect as returned on the system.
We have advised Vodacom to please place priority on this and our team will keep you updated on the progress of this.
Regards,
Mondo Team
Please note that we are waiting for the order to reflect as returned on the system.
We have advised Vodacom to please place priority on this and our team will keep you updated on the progress of this.
Regards,
Mondo Team
Mondo's replyOfficial
24 Mar 2021, 11:58Hi Maryke,
Please note that our team has logged the upgrade reversal request.
Reference Number: ***
Vodacom’s turnaround time for this is 3-5 business days.
We will keep you updated on the progress of this.
Regards,
Mondo Team
Mondo Team
Mondo's reply24 Mar 2021, 11:58
Official
Hi Maryke,
Please note that our team has logged the upgrade reversal request.
Reference Number: ***
Vodacom’s turnaround time for this is 3-5 business days.
We will keep you updated on the progress of this.
Regards,
Mondo Team
Mondo Team
Mondo's replyOfficial
26 Mar 2021, 08:58Hi Maryke,
Please note that we have escalated your upgrade reversal to higher management at Vodacom to prioritize.
Our team will keep you updated on the progress of this.
Regards,
Mondo Team
Mondo's reply26 Mar 2021, 08:58
Official
Hi Maryke,
Please note that we have escalated your upgrade reversal to higher management at Vodacom to prioritize.
Our team will keep you updated on the progress of this.
Regards,
Mondo Team
Mondo's replyOfficial
29 Mar 2021, 16:36Hi Maryke,
Please note that your upgrade has been reversed and the term dates are amended.
Your query is resolved.
Should you have any further queries, please feel free to call or email our team.
Your query is resolved.
Should you have any further queries, please feel free to call or email our team.
Regards,
Mondo Team
Mondo's reply29 Mar 2021, 16:36
Official
Hi Maryke,
Please note that your upgrade has been reversed and the term dates are amended.
Your query is resolved.
Should you have any further queries, please feel free to call or email our team.
Your query is resolved.
Should you have any further queries, please feel free to call or email our team.
Regards,
Mondo Team