Very unhappy customer with Monod Telecommunications

This is the same old story I constantly hear from Mondo,

" please note that we have requested for the warehouse to place priority on your return.
Once we receive the RMA number the upgrade reversal will be submitted." With no end in sight.

One would expect and think, that when the unit has been return to a MTN Direct store, the reversal should automatically be done for you. I phoned Mondo with the number I received from the MTN store, bot no this is not good enough for them.

Don't kid yourself, as the unit first has to be collected from the MTN store, and returned to the warehouse, who knows how long this process takes.

Yet one sits with the same problem to start with, and in my case without a useable cell phone for over 6 days now.

If this is going to help by any chance the two numbers given by MTN Direct are:
IRMS 484308_1
SR#***

But after a week of waiting for customer service from Mondo I'm not holding my breath.
Customer service? What customer service you may ask? As there is no customer service.

The most pathetic and unprofessional business I've ever had to deal with.

And yet another day has gone by without me been able to use my cellphone as a phone.

They say they need to wait for the unit to be return to the warehouse???? That is just pathetic, to transport a unit from the Mall of Africa to their warehouse, its not even 50 kms. I could of ordered something from Amazon and would of received it by now.
My company sends packages down to Cape Town overnight and they are in store the next day ready to be delivered.

One whole week and still no joy.

What a pathetic and useless company Mondo Telecommunications is. They say Prioritize it, maybe they should actually look the word up in a dictionary to see the meaning of the word.

And don't even worry about replying as I know this will be the answer below.

"As previously mentioned, our team has requested for the warehouse to prioritize this and we will revert with feedback."

Dear Kim,

I do feel like after the conversation we had, that you made it feel to me, that I was to blame for this mix up. I didn't do the upgrade, go and listen to the tapes when the upgrade was been requested and you'll hear that I specifically requested that the upgrade be done on my data package and not my cell package. Yet in the long run my cell phone contract was upgraded and I'm sitting with the inconvenience of not been able to use my cell.

Another thing, everyone keeps on shifting the blame from one service provider to the other. If I contact MTN, then they say its Mondo's responsibility, and when I contact Mondo they say it's either the courier company or MTN at fault.

This upgrade deal was conducted through Mondo Telecommunications on behalf of MTN, in my eyes Mondo Telecommunications are ultimately responsible, and should be able to do something in reverting the cell phone contract which was incorrectly upgraded by them for me.

Good day,

So how much longer do I have to wait for my cellphone number to be reverted back to me as a cellphone again? As this has been going on far to long and is getting out of hand now.

As yet another day has gone by and I still have no usage of my cellphone.

Regards
Mr GC Gradwell

Would someone please tell me when this issue is going to be resolved?

I've heard so many apologise and that MONDO is doing everything that they can, but myself as the end user is still sitting without a usable cellphone.

Your our policy says 3 to 5 business days, and if I just take last week, then 5 business days have already elapsed.

This has been going on since the 17th when MONDO incorrectly upgraded my cell phone contract. When on earth is this going to be reversed?

Dear Kim,

This is the review, so it was Vasigan who phoned me.

https://www.hellopeter.com/mondo/reviews/vasigan-from-mondo-customer-care-***

If only I knew, that he didn't listen that clearly.

Dear Mondo team, if that's what you can call yourself.

Nevermind contacting me ever again.

I have resolved this issue with regards to my experience with your terrible company myself.

Thanks for nothing, or should I say the discomfort and inconvenience you caused me over the past three and a half weeks.