Very unhappy customer

Very unhappy with service. On 11/11/2021 I app**** for a contract for the Samsung A32 5G. It was approved and I was told it will take 5 - 10 working days for the delivery of my device. Initially app**** for the nokia 7 but there was no stock so I opted for the A32 5G and was told there was stock as the agent checked. Today I called 24/11/2021 only to find out there is no more stock and that is only because I called to follow up when I can expect delivery. Now another agent called me to tell me there was no stock because of black Friday and offered me the A22 which is a lower spec phone and when I told him to cancel the order he just drops the call. Rather offer me a similar spec phone or better not lower.