PM
Pumeza M
1 reviews | Active since Oct 2019
05 Feb 2021, 20:12
Very poor service with sim activation
I received a Telkom simcard on Friday 29.01.2021 to be activated in 48hrs. Now its Friday 05.02.2021@ 20h00 and the simcard is still not activated. They dont do activations over ye weekend which means I still have to wait until Monday to call for the 8th time regarding the activation.
This is not acceptable in anyway and would like to cancel the contract and get myself another simcard from a reliable retailer. Am done with Mondo. Mot even responding to emails.
Regards
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Mondo's replyOfficial
08 Feb 2021, 09:45Good day Yvonne,
As discussed with Kim, please note that your contract is activated and your query is resolved.
Our team has arranged for you to be compensated for the delay in activation.
Should you have any further queries, please feel free to call or email our team.
Regards,
Mondo Team
As discussed with Kim, please note that your contract is activated and your query is resolved.
Our team has arranged for you to be compensated for the delay in activation.
Should you have any further queries, please feel free to call or email our team.
Regards,
Mondo Team
Mondo's reply08 Feb 2021, 09:45
Official
Good day Yvonne,
As discussed with Kim, please note that your contract is activated and your query is resolved.
Our team has arranged for you to be compensated for the delay in activation.
Should you have any further queries, please feel free to call or email our team.
Regards,
Mondo Team
As discussed with Kim, please note that your contract is activated and your query is resolved.
Our team has arranged for you to be compensated for the delay in activation.
Should you have any further queries, please feel free to call or email our team.
Regards,
Mondo Team