Very poor service, Very good excuses

<p>In February 2016 I was sold a Data contract with a modem from Vodacom for R119 by Mondo. I asked the sales person if this contract would replace my current contract of R139 on which he repleid yes. The first month I was billed for both contracts so I decided to cancel the new contract. I contacted Mondo in March 2016 and requested the contract to be cancelled. They said that they would have to go and listen to the recording of my conversation with the sales person. The investigation officer Bianca called back and confirmed that I was misled and that they would cancel the contract. I had to return the modem (couriered at my expense) to Mondo which i did and Kimona signed receipt of the device. The next month I was billed for both contracts again. I called the customer Care line and was told that by Stimbile that they have to refer it to Kimona as she received the device and that she would call me back that same day. This never happend. I have called daily and have spoken to about all the Mondo Customer Care consultants giving me the same excuses and refering me to to their manager who would call me back. Again no call backs ever occured and the next month I was billed for two contracts again. I am so frustrated no knowing how to get some satisfying service from this company that I am now approaching hellopeter. I know that if I manage to get this contract cancelled eventualy that my next fight would be to get refunded for all the months that I have paid for someting that I don't have and the cost incured to return the device. Vodacom, how can you use Mondo as a service provider when there is no service. Please assist.</p>