JB
John B
1 reviews | Active since Dec 2022
12 Feb 2023, 22:13
Very poor service
Very poor service. I have been waiting 3 months for my contract to be canceled after Mondo sent me the wrong device. I upgraded on 17 Nov 2022
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
13 Feb 2023, 08:33Hi John,
Thank you for taking the time to write to us about your MTN upgrade reversal request.
Kindly note that a follow-up on reversal has been sent to the MTN Cancellations Dept.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Case No: RCO330978
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN upgrade reversal request.
Kindly note that a follow-up on reversal has been sent to the MTN Cancellations Dept.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Case No: RCO330978
Regards,
The Mondo Team
Mondo's reply13 Feb 2023, 08:33
Official
Hi John,
Thank you for taking the time to write to us about your MTN upgrade reversal request.
Kindly note that a follow-up on reversal has been sent to the MTN Cancellations Dept.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Case No: RCO330978
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN upgrade reversal request.
Kindly note that a follow-up on reversal has been sent to the MTN Cancellations Dept.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Case No: RCO330978
Regards,
The Mondo Team
Mondo's replyOfficial
28 Mar 2023, 11:39Hi John,
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply28 Mar 2023, 11:39
Official
Hi John,
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team