DH
Divar H
1 reviews | Active since Jul 2021
13 Dec 2022, 17:53
VERY POOR SERVICE
Waiting from Thursday for a manager to call me. I'm waiting from the 18th of November for my phone upgrade. Very poor service. Everyday I spent over R100 airtime to speak to a manager but no one gets back to me. Send over 5 emails everyday to them no reply. Try to do an upgrade online no one calls me back
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
13 Dec 2022, 19:44Hi Divar ,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO312847.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO312847.
Regards,
The Mondo Team
Mondo's reply13 Dec 2022, 19:44
Official
Hi Divar ,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO312847.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO312847.
Regards,
The Mondo Team
Mondo's replyOfficial
14 Dec 2022, 15:22Hi Divar,
Trust you are well.
As per the MTN system, the recent application that was done by Mondo reflects as cancelled and a new application was done by an MTN store this morning.
Kindly note that your query will be raised and addressed with the relevant department.
Your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
As per the MTN system, the recent application that was done by Mondo reflects as cancelled and a new application was done by an MTN store this morning.
Kindly note that your query will be raised and addressed with the relevant department.
Your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply14 Dec 2022, 15:22
Official
Hi Divar,
Trust you are well.
As per the MTN system, the recent application that was done by Mondo reflects as cancelled and a new application was done by an MTN store this morning.
Kindly note that your query will be raised and addressed with the relevant department.
Your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
As per the MTN system, the recent application that was done by Mondo reflects as cancelled and a new application was done by an MTN store this morning.
Kindly note that your query will be raised and addressed with the relevant department.
Your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team