Very poor service

I submitted an online application during February 2023. Once submitted, a message popped up informing me that an agent would be making contact with me. Apparently their turn around time is within 24 hours. I would be the happiest client even it had been 48. However, I had received that call during the month of May. If that's not enough to officially rate Mondo the worst in service delivery. When I received my contract about 2 weeks ago, I noticed that they had got my order wrong too. Oh, and it gets better. I tried calling them numerous times to clarify the matter. If they have not wasted my time already, on every call I would be hanging for not less than 10 mins....10 mins !!! Eventually, someone's took my call but the matter could not be resolved as I was told the order would be canceled AND...WAIT FOR IT...I WOULD HAVE TO RE-APPLY !!! One a positive worth mentioning is that the last consultant whom I had spoken to was very polite, sympathetic and professional (refer to my last review). Even though i will most definitely not conduct any sort of business with Mondo. This woman (consultant) made me realize that it's not entirely the company as a whole that should be held accountable but, very poor management, protocols and policies. This doesn't change my perception though but, rather that the company does not share the same ethics as this individual. I can't help but wonder how such a company remains to be in business.