KN
Kobus N

1 reviews | Active since Jan 2018

31 Jan 2018, 22:24

Very Poor Service

I took out a contract with Mondo on 2017-11-29. I received the simcards on 2017-12-01. On 2017-12-03 (in the cooling down period) I send 5 e mails to Mondo requesting the cancellation of the contract. I also tried to phone them on their no but not once was the phone answered. The cards were never activated. Today I found that an amount of R 353.74 was deducted as "Telkom Mobi" from my bank account. I did not want the service and did everything possible to cancel it. What do I need to do further, except for consulting with an attourney. I will never ever in my life make use of such a pathetic service again.

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Replies (1)
Mondo
Mondo's reply01 Feb 2018, 09:23
Official

Good morning Neethling

We appreciate you raising your query with us. Please accept our apologies for the inconvenience caused. As per conversation your query will be resolved shortly.

Warm Regards,
Mondo Customer Care Management