TC
Treveno C
1 reviews | Active since Jul 2020
18 Aug 2021, 16:51
Very Poor Customer Service
I have eventual receive my sim cards after more than 6 weeks of promises on the 10/08/2021. It took another 3 days and on the 3rd day, I was called by Kim at 08h05 and assured that the sims would be activated in an hours. The MONDO time obviously meant 15h00. I received an email today which really added a feather to the cap of this company. I app**** for the sim only deal for 20gb data which comes with the 20gb night surfer data for R199,00. When the sales agent called me to process the sale, he informed me that instead of 1 sim card for the same package, I would receive 2 sim cards for the same package at the same price. I accepted as it was even better than what I wanted, I received and email today, date 17/08/2021 congratulating me on signing up for the 2 sim data deals for as : • SIM Only on SmartBroadband 10GB Wireless (Top Up) @ R99pm x 24 Months x 2 If this is what I am expected to pay for something that I once again did not agree to and once again not adhered to by the salesperson, I am now requesting for a copy of the voice log and also for the QA department of MONDO to review this sale and provide me with feedback in detail on this platform and not hide behind their common responses her. I am definitely CANCELLATING THESE CONTRACTS.,
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
18 Aug 2021, 16:57Hi Treveno,
Thank you for taking the time to write to us about your Telkom contract.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127174
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom contract.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127174
Regards,
The Mondo Team
Mondo's reply18 Aug 2021, 16:57
Official
Hi Treveno,
Thank you for taking the time to write to us about your Telkom contract.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127174
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom contract.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127174
Regards,
The Mondo Team
Mondo's replyOfficial
02 Sept 2021, 13:06Hi Treveno,
Trust you are well.
Please note that an urgent cancellation request has been escalated to the Telkom department.
Once we receive feedback, we will advise you accordingly.
We do apologize for delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply02 Sept 2021, 13:06
Official
Hi Treveno,
Trust you are well.
Please note that an urgent cancellation request has been escalated to the Telkom department.
Once we receive feedback, we will advise you accordingly.
We do apologize for delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
27 Sept 2021, 12:56Hi Treveno,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply27 Sept 2021, 12:56
Official
Hi Treveno,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
TC
Treveno C's updateReviewer Update
02 Oct 2021, 13:21As per your communications above, My request was for immediate cancellations of the 2 sim cards and YOU, MONDO are so sneaky that you cancelled it on the 27th and sneakily billed me for the month on a totally seperate contract. I have reversed this debit and have forwarded as indicated previously to my lawyer. YOU have breached your contract in so many ways and you still continue to do so by debiting more than what I am due to pay. I gave you sufficient notice within the 14 day period and you guys as usual prolonged the entire process to make an extra month's premium. I am going in to a TELKOM branch and I will only make my payment of what services I am satisfied with at that is my monthly payment of R275,00 ONLY and not R497,00. You guys are definitely operating very underhandedly and this is a clear example not forgetting how you guys have ignored my months of requests for re-imbur*****t for bank charges incurred to me because of your consultant's greed for commission. I am definitely reporting this matter to the consumer council as my agreement is clearly R275,00 and like a *****, you debited R473,00. I am within my rights as advised by my lawyer and should you persist to debit my account or send me any letters of demand, my lawyer will be the go to person from there on. Should MONDO persist to attempt debiting me for more than what I am supposed to pay, I will open up a ******** case against you as well. I trust, or at least trust that you resolve your issues at your expense and not mine. Please do not call me or harass me in this regards. SORT OUT YOUR ISSUES before contacting me as you will be referred to my lawyer.
TC
Treveno C's update02 Oct 2021, 13:21
Reviewer Update
As per your communications above, My request was for immediate cancellations of the 2 sim cards and YOU, MONDO are so sneaky that you cancelled it on the 27th and sneakily billed me for the month on a totally seperate contract. I have reversed this debit and have forwarded as indicated previously to my lawyer. YOU have breached your contract in so many ways and you still continue to do so by debiting more than what I am due to pay. I gave you sufficient notice within the 14 day period and you guys as usual prolonged the entire process to make an extra month's premium. I am going in to a TELKOM branch and I will only make my payment of what services I am satisfied with at that is my monthly payment of R275,00 ONLY and not R497,00. You guys are definitely operating very underhandedly and this is a clear example not forgetting how you guys have ignored my months of requests for re-imbur*****t for bank charges incurred to me because of your consultant's greed for commission. I am definitely reporting this matter to the consumer council as my agreement is clearly R275,00 and like a *****, you debited R473,00. I am within my rights as advised by my lawyer and should you persist to debit my account or send me any letters of demand, my lawyer will be the go to person from there on. Should MONDO persist to attempt debiting me for more than what I am supposed to pay, I will open up a ******** case against you as well. I trust, or at least trust that you resolve your issues at your expense and not mine. Please do not call me or harass me in this regards. SORT OUT YOUR ISSUES before contacting me as you will be referred to my lawyer.
Mondo's replyOfficial
02 Oct 2021, 13:36Hi Treveno,
Trust you are well.
Please note we are looking into your query and will update you soon during business hours.
We do apologize for delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply02 Oct 2021, 13:36
Official
Hi Treveno,
Trust you are well.
Please note we are looking into your query and will update you soon during business hours.
We do apologize for delay and inconvenience caused.
Regards,
The Mondo Team