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IvdW
Ian van der Walt

1 reviews | Active since Jan 2023

31 Jan 2023, 14:39

Very poor customer service and shocking turnaround time.

I have been unable to get this company MTN to stop taking money from my account even after receiving emails stating that the account was closed, when in fact the account was never activated as items were returned un opened within the cooling period. many many phone calls that end up with them saying they will get back to me and never do! But they still take the money ? The original sales person **** about the product giving incorrect information about the performance of the product

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Replies (2)
Mondo
Mondo's reply31 Jan 2023, 15:19
Official
Good day Ian,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

Please note that we have escalated your query to the relevant department for urgent assistance.

Once we receive feedback, we will advise you accordingly.
 
Your Case Number is: RCO267453

Regards,
 
The Mondo Team
Mondo
Mondo's reply22 Feb 2023, 15:03
Official
Good Day Ian,

Trust you are well.

Please note that your MTN line has been cancelled and deactivated.

As per the MTN system, credit was passed to your MTN account.

Cancellation Reference Number: SR# ***

Credit Reference Number: SR# *** & SR# ***

Adjustment Number: MC*** & MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team