SM
Sikhosonke M
1 reviews | Active since Aug 2021
03 Aug 2021, 20:20
Very poor
They brought me pocket router ,it's not working it never worked not even once it's been offline with no data, they waisted my time
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
03 Aug 2021, 21:07Hi Sikhosonke ,
Thank you for taking the time to write to us about your activation query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO129470.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your activation query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO129470.
Regards,
The Mondo Team
Mondo's reply03 Aug 2021, 21:07
Official
Hi Sikhosonke ,
Thank you for taking the time to write to us about your activation query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO129470.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your activation query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO129470.
Regards,
The Mondo Team
Mondo's replyOfficial
10 Aug 2021, 10:27Hi Sikhosonke,
As discussed with our consultant, please note that our system shows that you have coverage and your contract is active.
Kindly test your sim card on another device to identify what the problem is.
Also, please email us in order to advise on a way forward.
Your query is resolved and will be closed.
Regards,
The Mondo Team
As discussed with our consultant, please note that our system shows that you have coverage and your contract is active.
Kindly test your sim card on another device to identify what the problem is.
Also, please email us in order to advise on a way forward.
Your query is resolved and will be closed.
Regards,
The Mondo Team
Mondo's reply10 Aug 2021, 10:27
Official
Hi Sikhosonke,
As discussed with our consultant, please note that our system shows that you have coverage and your contract is active.
Kindly test your sim card on another device to identify what the problem is.
Also, please email us in order to advise on a way forward.
Your query is resolved and will be closed.
Regards,
The Mondo Team
As discussed with our consultant, please note that our system shows that you have coverage and your contract is active.
Kindly test your sim card on another device to identify what the problem is.
Also, please email us in order to advise on a way forward.
Your query is resolved and will be closed.
Regards,
The Mondo Team