Very disgusting service and *********** consultants who works as if they are robots, only process is stopping them from doing what is right.

I am very disappointed with your service. Your service is very disgusting. You offer me a cellphone of Huawei nova Y60 crush green on 11 August 2022. Gave me false information in order to enter in an greement with you stating that I will not pay anything extra and I will continue with my existing contract with telkom. Surprisingly, I get the device but as not per agreement, the colour was black (which I had no problem as I like the phone) suddenly I was called by you again offering mea top up deal on the one I agreed to in August 2022. I asked about the contract information as to how much will my instalment be, bang the lady advised that I will be paying R424. 93 x 2 which is for the existing contract and the recent one for Huawei Nova Y60. So meaning I will be paying R900+ which is something that I did not agree to when I was offered a deal. I told the lady that to hold the top up offer as I wouldn't want to over commit myself and I still have to find out about this.

I contacted Mondo to inquire about this and log a complaint. A complaint was logged and it was confirmed that the consultant gave false information to close the deal. What ****es me of is how they are resolving the matter. They dont care about treating their customers fairly, I was givem an option to either continue with the contract as it or to process cancelation as it still within the required time and will be charged for usage. I asked why because it was not my fault and as they have identified a service failure on their end why are they treating this as if I am the one who has requested for cancelation. ****** *********** consultants advised that is their process. Their process is ****ed up and ruining people's budgets and they do not even advise Telkom for that matter. I called in many occasions to resolve this in way that it will be a win win for both me and them,they said they will call. They called me and asked if the y would give me a deal of R245 as agreed from the first time will I accept I said yes. The guy told me that he will get back, till to date I am still waiting for the guy. I dont have the device anymore as they have collected it and Telkom on the other hand said they dont know about this which also I feel that they are not being fair as they have assigned third party to sell on their behalf and ****ing up with their deals.

All I want is solution as I am now paying for something I dont have and want a refund.